Junior IT Support Specialist

Touch Support

2d • Remote

About The Position

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 350 employees worldwide and are rapidly expanding our IT team to work with our clients. Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online. For that reason, we are accepting applications from anywhere in Kazakhstan! At the moment, we are looking for several new team members to join us for our Junior IT Support Specialist role. Depending on your technical preference, experience, and ambition, you would be offered a position in one of our teams. We will use the interview process to find out what would suit you best!

Requirements

• Excellent communication skills in the English language, as our clients are primarily US-based
• High school degree
• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
• Solution-oriented mindset and passion for resolving problems
• Passion for working with people and helping them to get their stuff work
• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company.
• Ability to work in shifts in your local time (evening and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes.

Nice To Haves

• You have always been interested in IT but haven’t yet found your way in?
• Or have you just started learning about technology and want to put your passion into a career?

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Benefits

• Work from home
• Learning from scratch
• Entry-level position
• Promotional path is clearly defined
• Valuable certifications paid for by the company
• Great teamwork environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED