Judicial Case Processor I

Jud/Family Court•Dover, DE

14h

About The Position

This is an entry-level case processing position in Family Court. The employee learns legal processes and procedures and performs the full range of case processing activities of limited complexity. The role supports the court’s mission to provide fair and efficient access to justice for families and children while treating the public and colleagues with courtesy, dignity, and respect. Employees who meet department promotional standards and job requirements may be eligible for promotion to the next level.

Requirements

Coursework, training, education, and/or work experience in document processing, including reviewing and evaluating records for completeness and compliance, resolving deficiencies, and tracking and monitoring activities.
Coursework, training, education, and/or work experience in record keeping, including maintaining, filing, tracking, and retrieving physical, electronic, or digital documents, reports, or other information.
Coursework, training, education, and/or work experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Coursework, training, education, and/or work experience in customer service, including providing prompt, accurate, and courteous service, responding to requests and complaints, and working to ensure customer satisfaction.
Must be legally authorized to work in the United States.
A satisfactory criminal background check is required as a condition of hire.

Responsibilities

Prepare and issue court and legal documents, determining the appropriate procedural requirements for processing.
Provide customer service in person, by phone, and electronically; greet customers and provide information about procedures, services, events, or case status.
Apply laws, rules, regulations, standards, policies, and procedures relevant to case processing.
Review, process, and evaluate case records and documents for completeness, accuracy, eligibility, and compliance with procedures, practices, standards, timelines, and costs.
Research case files, records, databases, and other sources to resolve discrepancies, errors, or other issues.
Prepare and maintain files and records, ensuring that required documents are included.
Use automated information systems and computer software to enter, update, modify, delete, retrieve, and report data.
Attend hearings and proceedings to provide files, records, and case information to judicial officers; record event dispositions and administer oaths.
May prepare and distribute correspondence, maintain calendars, schedule meetings, hearings, or events, compute and collect fees, maintain fiscal records and receipts, or make deposits.
Perform other related duties as required.