Judicial Case Management Supervisor

State of Delaware•Dover, DE

About The Position

This is a first-line supervisory position overseeing a unit of judicial case processors and judicial case managers to ensure cases are processed expeditiously and in accordance with the law. The position requires thorough knowledge of court operations and associated functions in other courts. It has statewide responsibility and requires statewide travel. The position is based primarily in Kent County, with regular travel to Sussex County and occasional travel to New Castle County as needed. The supervisor oversees civil action processes and case management, including staff guidance and training, case-flow monitoring, customer and court communications, report preparation, and personnel functions. The position will participate in configuring the C-Track case management system and help staff use it following implementation. Additional duties may be assigned.

Requirements

Three years of experience managing cases as they move through the legal process.
Two years of experience researching files, records, and other sources of information to ensure accurate case data and resolve case-flow or other issues.
Two years of experience in narrative report writing.
Coursework, training, or work experience in staff supervision, which may include serving as a lead worker overseeing others' work.
Satisfactory criminal background check as a condition of hire.
Direct deposit of paychecks is required as a condition of hire.

Responsibilities

Participate in configuring the C-Track case management system, develop a thorough understanding of its functions and processes, and train, support, and guide staff in using it after implementation.
Cover hearings as needed; monitor and assist with the clerk review queue, telephone coverage, voicemail retrieval, summons issuance, registered mailings, name searches, archive requests, and microfilm or old case searches.
Assist law firms, litigants, walk-in customers, All Chambers, and Civil Action staff as needed, and provide guidance regarding FSX, clerk review, court rules, and procedures.
Monitor appealed cases filed with the Supreme Court to ensure deadlines are met and appeals are recorded and tracked; ensure Rule 5.1 confidentiality unsealing timelines are met.
Work with the co-supervisor and Judicial Operations Manager to assign staff to statewide in-court events, trial technology setups, and case maintenance.
Monitor and assist with preparation, finalization, uploading, and dissemination of the weekly court calendar.
Attend meetings and participate in workgroups and projects; assist with creating forms and manual instructions; review and prepare orders and route in Forma Pauperis requests to judicial assistants for review and processing.
Monitor and review new case filings, dismissals, assignments, and transfers; track case statuses; scan and electronically file granted orders; contact law firms; communicate project statuses; conduct case reviews; draft letters; collaborate with Chambers and carry out directed requests.
Enter and send trial exhibit disposal letters and prepare orders; communicate with counsel, Capitol Police, court staff, and FSX support; correct errors and work with staff to prevent recurrence.
Review and approve or disapprove time-off requests and ensure staff are in their assigned locations.
Assist with developing and enforcing staff evaluations, performance plans, and duty lists; train and guide staff on court policies and procedures; assign Delaware Learning Center training and conduct internal refresher training with the co-supervisor.
Track and prepare registered mailings.
Prepare and balance monthly Case Assignments and Case Disposition reports and help staff balance their reports.
Maintain professionalism when communicating with attorneys, pro se litigants, coworkers, supervisors, and judicial officers in person and by telephone.
Back up staff and ensure RIC timeclocks are properly changed on the first workday of each month.