Case Management Supervisor

HELP USA • New York, NY

1d • Onsite

About The Position

The Case Management Supervisor oversees Case Management and Housing Specialist staff at a Homebase program and ensures the delivery of comprehensive, community-based services. Homebase helps families and individuals who are homeless or at imminent risk of homelessness develop plans for long-term housing stability through eviction-process navigation, financial and money-management counseling, public-benefit assistance, short-term financial assistance, and relocation support when needed.

The supervisor supports emergency crisis intervention for people facing imminent housing crises, with the goal of preventing shelter entry or re-entry and stabilizing housing while enhancing clients’ self-sufficiency. The role includes troubleshooting program concerns, conducting staff supervision, making community presentations, tracking program activity, meeting mandated annual enrollment targets, and ensuring effective case-management operations. The supervisor may also manage an assigned caseload when necessary.

Requirements

• Bachelor’s degree in social work or a related field, or equivalent experience and skills.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay close attention to detail.
• Excellent organizational skills and ability to manage multiple priorities concurrently in a time-sensitive manner.
• Computer literacy, particularly with Microsoft Office applications.
• Able to provide evening and weekend coverage as needed.

Nice To Haves

• Minimum of 2 years of case management, assessment, counseling, and crisis-intervention experience preferred.
• Supervisory experience in a case-management setting highly desired.
• Knowledge and understanding of a family-systems approach to practice preferred.
• Valid U.S. driver’s license is a plus.

Responsibilities

• Directly supervise Case Managers and Housing Specialists to ensure clients receive quality and appropriate services.
• Provide direct intervention for problems and complex urgent cases, and help staff connect clients in critical circumstances with immediately needed entitlements to maintain existing housing.
• Work with the Executive Director and Assistant Executive Director to evaluate program performance, identify service-delivery gaps, and develop solutions to gaps or performance issues.
• Ensure proper documentation of services through CARES database reports, case conferences, team meetings, supervision, and case-record audits.
• Collect, analyze, and report team statistics for the program.
• Participate in outreach and deliver presentations to community-based organizations to increase enrollments.
• Provide and document regularly scheduled weekly individual supervision for assigned staff.
• Identify staff-development opportunities and co-facilitate trainings with other team members.
• Track program activities and meet yearly mandated enrollment targets.
• Manage an assigned caseload when necessary.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with a company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager