Supervisor, Case Management

Imagine360•,

1d•Remote

About The Position

Imagine360 is seeking a Supervisor, Case Management to join the team! The Supervisor, Case Management is responsible for providing supervision to Case Managers and case management services under the group health plans by utilizing their nursing education, supervisory, clinical, and professional experiences. This position is 100% remote.

Requirements

Nursing degree from an accredited college, university, or school of nursing.
3 years' experience in a clinical role with responsibilities for direct patient care.
Experience in Utilization Management, Case Management, or transferable clinical experience and skills.
Experience mentoring or managing a team of clinical or non-clinical staff.
Ability to work independently in a home office environment.
Computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, as well as navigation utilizing the internet.
Ability to resolve problems independently and demonstrate ability to multi-task.
Strong written, oral, and telephonic communication skills.
Strong presentation skills.
Ability to demonstrate a commitment to building new skills and fostering a positive work environment.
Demonstrated organizational skills, problem-solving, analytical skills, and detail oriented.
Demonstrated ability to prioritize workloads, multi-task, and manage priorities to meet deadlines.
Ability to maintain the confidentiality of protected health information in compliance with HIPAA regulations.
An active and unrestricted Registered Nurse License in eNLC compact state.
Must maintain CEUs as required by applicable State Board(s) of Nursing and required certifications.
Must be willing to obtain and maintain additional license as required to perform the job functions of the organization.

Nice To Haves

Bachelor's degree in nursing preferred but not required.
Experience working in a URAC accredited Case Management program preferred.
Experience working within an insurance agency or TPA experience specializing in employee benefits and self-funded medical plans.
Certified Case Manager (CCM) designation preferred if candidate does not have will require and support obtaining within 12- 24 months of hire.

Responsibilities

Collaborate with Manager, Case Management to edit, maintain, and implement Policies & Procedures that meet applicable accreditations and business needs.
Provide oversight and education to the Case Managers on topics related to case management and review of medical necessity.
Review and audit monthly billing for the Case Managers.
Complete duties to support Quality Program initiatives including collection of data, reporting and training of employees to meet quality program initiatives.
Maintain and report results of satisfaction surveys.
Research member complaints and provide resolution.
Participate in interview processes and onboarding of new employees.
Establish orientation schedule, coordinate, and participate in new employee training as directed.
Oversee and evaluate caseloads for applicable employees based on eligibility criteria, needs of member, and employee qualifications.
Monitor employee schedules and PTO coverage to meet business needs.
Responsible for day-to-day management and performance of a team, provide mentoring and coaching as needed.
Lead projects that promote improvement in delivery of services.
Complete & report quality assurance reviews, call and chart audits of Case Managers.
Lead, attend, and participate in 1:1s, team meetings, trainings, and other job specific events as required.
Communicates (in compliance with HIPAA) with brokers, vendors, Relationship Managers, HR representatives and stop loss as needed.
Communicates professionally and effectively.
Staff complex cases with Manager, Case Management or Senior Manager, Patient Care Services.
Adhere to established internal regulations regarding Department of Labor, HIPAA, ERISA and department and company policies and Procedures.
Complete HIPAA Training Annually.
Perform all tasks in accordance with HIPAA/PHI guidelines.
Appropriately escalate difficult issues.
Complete duties in accordance with scope of licensure and certifications held or requested.
Perform other duties and projects, as assigned.

Benefits

Multiple Health plan options
Company paid employee premiums for disability and life insurance
Parental Leave Policy
20 days PTO to start
10 Paid Holidays
Tuition reimbursement
401k Company contribution
Company paid Short & Long term Disability plus Life Insurance
Professional development initiatives / continuous learning opportunities
Opportunities to participate in and support the company's diversity and inclusion initiatives