Case Management Supervisor

Texas Family Care Network • Lufkin, TX

2d

About The Position

The Case Manager Supervisor leads and develops a team of Case Managers providing oversight and services to children and families. The supervisor ensures the team follows agency policy, the Texas Family Code, and Minimum Standards for child-placing agencies, and ensures services are established in a timely manner and directed toward child safety, permanency, and well-being. The role requires daily assessment and decision-making concerning child safety and permanency, independently organizing and managing numerous tasks, and ensuring the team is trained and proficient in the Texas Family Care Network policy and service model.

The position routinely interacts with clients, judges, attorneys, children, school personnel, Texas Department of Family and Protective Services staff, parents, youth, caregivers, contract providers, court personnel, community representatives, and partner agencies. It is a fast-paced, high-energy position involving leadership of a mobile unit of Case Managers who use technology. The supervisor also participates in an on-call rotation and performs other duties as assigned to maintain unit operations.

Requirements

• Current Department of Family and Protective Services staff status.
• Bachelor’s degree from an accredited college or university.
• Three years of full-time experience in Child Protective Services or child placement services in a public social services agency.
• Three years of documented full-time experience in a child-placing agency, residential child-care operation, or as a department conservatorship caseworker or foster adoptive home development worker.
• Experience must include conducting assessments, service planning, or case management duties.
• Valid driver’s license and current auto insurance.
• State, FBI, and Child Abuse and Neglect clearances.
• Mandated Reporter—Recognizing and Reporting Child Abuse training as required by state regulation.
• Ability to meet the demands and complete Therapeutic Crisis Intervention (TCI).

Responsibilities

• Plan and manage unit operations to achieve service-delivery goals and objectives by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
• Select, manage, and develop staff through field visits, performance-data reviews, conferences, training, and performance evaluations.
• Interpret program policies and procedures for unit staff, other agency staff, parents, children, youth, caregivers, courts, CASA, stakeholders, and the general public.
• Evaluate unit performance through case readings, data reports, and observation of unit operations to ensure compliance with policy, procedures, and service-control requirements.
• Develop and maintain effective working relationships among Texas Family Care Network staff, Department of Family and Protective Services staff, Child Welfare Boards, the public, and legal, medical, educational, and other community resources.
• Lead a mobile unit of Case Managers who utilize technology.
• Promote, monitor, and ensure respect for cultural diversity.
• Participate in on-call rotation and duties.
• Perform other duties as assigned and required to maintain unit operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager