CASE MANAGEMENT SUPERVISOR

City of New York•New York, NY

4d•$60,275 - $69,316

About The Position

The Associate Benefits Opportunity Specialist I (ABOS I), functioning as Case Management Supervisor in the Family Independence Administration’s Operations, supervises Benefits Opportunity Specialist (BOS) staff at FIA Benefits Access Centers. The team provides eligibility determination, financial planning, employment planning and monitoring, and related services intended to promote self-sufficiency for individuals and families. The role reports to the Associate Benefits Opportunity Specialist II. The supervisor oversees staff handling applications and case management for new applicants, certain reopened or closed cases, one-shot deals, ongoing eligibility, employment planning, and participant services. The role also involves reviewing and approving benefit recommendations and case entries, providing case consultation, preparing statistical reports and audits, reviewing employment eligibility decisions, and carrying out mandatory dispute resolution. Staff also serve walk-in, telephone, homebound, and housing-insecure clients; the supervisor may conduct field visits. Applicants must be permanent in the Associate Benefits Opportunity Specialist or Benefits Opportunity Specialist title for at least one year. The appointment is provisional; when an ABOS examination becomes available, the appointee must take and pass it to remain in the ABOS title. The position is Monday through Friday.

Requirements

Must be permanent in the Associate Benefits Opportunity Specialist title or the Benefits Opportunity Specialist title for at least one year.
Must take and pass the Associate Benefits Opportunity Specialist examination when it becomes available to remain in the ABOS title.
Qualifying education and experience: a high school diploma or equivalent plus three years of full-time satisfactory experience providing client services or employment planning/counseling services in social/human services or a related setting; or a bachelor's degree plus 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist; or a bachelor's degree plus 18 months of qualifying social/human services experience.
College credits may substitute for qualifying experience at 60 semester credits for nine months of experience, but all candidates must have at least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in qualifying social/human services work.

Responsibilities

Supervise BOS staff handling the application process for new applicants, Family Assistance cases closed over 60 days, Safety Net case reopens regardless of closure date, and one-shot deals.
Assign applications to staff, review recommendations, and approve benefits and case entries.
Supervise interviews and assessments for immediate-needs grants, employability, and eligibility for public assistance, SNAP, and Medicaid; ensure staff help applicants address employment barriers and make referrals as needed.
Prepare daily and weekly statistical reports and monthly audits.
Provide case consultation and guidance on difficult cases during case planning.
Supervise staff providing services after case establishment, including to Family Assistance cases closed less than 60 days and Safety Net cases closed in error.
Oversee ongoing eligibility, participant assessments, development of Employment Assessments and Employment Plans, and strategies supporting self-sufficiency.
Review employment eligibility decisions for accuracy and compliance with Agency and New York State rules and regulations; conduct initial conference/conciliation interviews.
Perform the Mandatory Dispute Resolution function.
Supervise staff who interview and correspond with homebound clients.
Oversee quick service for walk-in and telephone clients, action on reported changes, provision of requested information and documentation, and coordination with other teams regarding case management plans.
Supervise staff who assess housing needs of tenants at risk of homelessness or already homeless and help develop anti-eviction or housing intervention plans.
May conduct field visits.