Case Management Supervisor

Porchlight, Inc.•Madison, WI

About The Position

The Case Management Supervisor oversees supportive services for program participants living in scattered-site Porchlight Housing. The supervisor provides individual supervision to Case Managers, including resources, training, feedback, and support, while also maintaining a participant caseload and delivering direct case management services. The role works with the Director of Supportive Services and other agency leaders to manage case management operations, support staff development, maintain service quality, coordinate with housing staff and community partners, and respond to urgent issues. It also provides direct services to participants, including tours, intake, enrollment, regular client-centered support, and timely documentation in HMIS. The position requires a bachelor's degree in social work or a closely related field, or equivalent knowledge and experience; experience in a nonprofit social service agency; strong crisis management and communication skills; proficiency with Microsoft Office applications and Teams; and a driver's license and insured personal vehicle. Supervisory experience is desired.

Requirements

Bachelor's degree in social work or a closely related field, or equivalent knowledge and experience.
Experience in a nonprofit social service agency.
Strong crisis management skills.
Willingness to work alongside a diverse population with varying strengths and challenges.
Excellent written and verbal communication skills and a high level of organization.
Ability to build consensus, motivate others, and obtain their willing cooperation.
Proficiency in Microsoft Word, Excel, Outlook, and Teams, and ability to adapt to new technology.
Driver's license and insured personal vehicle.
Ability to lift 25 or more pounds.
On-call availability.
Ability to drive.
Ability to see, hear, and speak; read and write; and demonstrate basic written and oral English comprehension.

Nice To Haves

Supervisory experience.

Responsibilities

Collaborate with the Director of Supportive Services to manage case management operations and maintain consistent communication and processes.
Conduct regular supervision meetings with assigned staff, supporting their employment objectives through mentorship, training, guidance, and feedback.
Review participant files and case notes, evaluate data quality, and develop improvement plans as needed.
Report staff performance issues, misconduct, and other concerns to Human Resources and the Director of Supportive Services.
Approve biweekly payroll, monthly mileage reimbursement, and staff time-off requests; ensure staff notify participants of scheduled absences.
Assist Human Resources with recruiting, including reviewing applications and interviewing candidates.
Onboard and orient new staff, and coordinate and deliver ongoing training on case management best practices, including housing first, trauma-informed care, and harm reduction.
Facilitate monthly case management team meetings, support collaborative problem-solving, schedule guest speakers, and coordinate biannual staff appreciation luncheons.
Work with community partners and external agencies to enhance participant services and help staff use community resources.
Collaborate with the Director of Supportive Services to gather participant feedback and propose service enhancements.
Coordinate with the Director of Housing and housing staff to clarify duties, establish policies, resolve issues, and support housing retention; meet regularly to review vacancies and property concerns.
Follow agency policies for handling participant and staff grievances, complaints, appeals, and requests, consulting with leadership or Human Resources as needed.
Participate in monthly Porchlight Management Team meetings and biweekly supervision meetings with the Director of Supportive Services.
Respond to after-hours calls and resolve urgent issues as necessary.
Schedule and conduct property tours with prospective participants.
Complete intake paperwork and promptly enter enrollments into HMIS.
Meet regularly with assigned participants to provide client-centered services aligned with housing first and harm reduction approaches.
Complete accurate and timely annual assessments and case notes in HMIS.
Follow Porchlight policies and procedures and seek guidance on concerns related to supportive services.
Collaborate with program and agency staff, model effective communication, and build working relationships with service providers.
Participate in the development and implementation of Porchlight's strategic plan.
Treat clients, employees, and visitors with care, kindness, respect, and dignity; support an environment that values diversity.
Maintain confidentiality, follow agency policies and professional boundaries, and comply with policies on technology, conduct, and attendance.
Perform other duties as assigned by the Director of Supportive Services.