Case Management Supervisor

Sevita•Fresno, CA

About The Position

The Case Management Supervisor oversees cases and manages the case management team for a program serving at-risk youth or individuals with intellectual or developmental disabilities. The role provides direction, support, and counsel to team members and oversees staffing, case assignments, treatment planning, documentation, and compliance. The supervisor also participates in intake, assessment, service-plan development, therapeutic support, referrals, home visits, on-call coverage, and crisis response as needed. The annual salary is $52,145.60. The employer describes a full compensation and benefits package for full-time employees, including a 401(k) with a 3% company match, paid time off, and holiday pay. The position offers complex work supporting the organization’s mission and career development and advancement opportunities.

Requirements

Bachelor’s degree in a related field.
Two to four years of experience in human services.
At least one year of experience as a Case Manager.
Current CPR/First Aid certification as required by the state or program.
Self-motivated and detail-oriented, with the ability to multitask.
Strong analytical and communication skills, with the ability to build rapport with a team.
Ability to exercise sound judgment and independently solve problems.

Responsibilities

Supervise cases within the assigned management team and provide team members with weekly direction, support, and counsel.
Manage and supervise the case management team, including performance evaluations, scheduling, orientation, and training; make recommendations regarding hiring, transfers, promotions, salary changes, discipline, terminations, and similar personnel actions.
Resolve employee problems within the responsibilities of the position.
Determine caseloads and assign cases to teams.
Review treatment plans for completeness and accuracy; track case-management performance targets and report timeliness; and maintain internal and external file compliance.
Interview individuals served to obtain medical histories and other pertinent information; conduct intake and administer diagnostic tests to identify behavioral and personality traits; document results.
Assist in developing and implementing Individual Service Plans, including annual and ongoing meetings.
Consult with treatment-team members, including medical doctors and other specialists, about changes to treatment plans; amend plans as directed and arrange additional support as needed.
Plan, arrange, and/or administer therapeutic treatment, such as behavior modification, social skills, anger management, and stress management, based on professional license or clinical competency.
Refer individuals to supportive services to supplement treatment and counseling as required.
Provide on-call coverage for the caseload and participate in rotational emergency coverage and crisis intervention support as needed.
Conduct supervisory home visits and counsel individuals and groups as needed.
Ensure initial and ongoing RBWO waivers are completed and submitted promptly, and keep SCORE updated and accurate when required by the state.