Case Management Supervisor

Help USA•The Bronx, NY

1d•Onsite

About The Position

The Case Management Supervisor works in a Homebase Homeless Prevention Community Resource Center, a program designed to help families and individuals who are homeless or at imminent risk of homelessness develop a plan for long-term housing stability. Homebase assists clients with eviction processes, financial and money management counseling, public benefits, short-term financial assistance, and relocation when needed. The supervisor oversees Case Management and Housing Specialist staff and ensures delivery of comprehensive, community-based services. The role supports emergency crisis intervention for individuals and families facing imminent housing crises, with the goal of preventing shelter entry or re-entry, stabilizing housing, and strengthening client self-sufficiency. The supervisor troubleshoots program concerns, tracks activities, meets mandated yearly enrollment targets, and ensures effective case management operations. An assigned caseload may also be managed when necessary.

Requirements

Bachelor's degree in social work or a related field, or equivalent experience and skills.
Minimum of 2 years of case management, assessment, counseling, and crisis intervention experience preferred.
Supervisory experience in a case management setting is highly desired.
Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
Strong organizational and documentation skills.
Ability to work in a fast-paced environment.
Ability to take initiative and be dependable and resourceful, with keen attention to detail.
Excellent organizational skills to manage multiple priorities concurrently in a time-sensitive manner.
Computer literacy, particularly with Microsoft Office applications.
Ability to provide evening and weekend coverage as needed.

Nice To Haves

Knowledge and understanding of a family systems approach to practice.
Valid U.S. driver's license.

Responsibilities

Directly supervise Case Managers and Housing Specialists to ensure clients receive quality and appropriate services.
Provide direct intervention for problems and complex urgent cases, and help staff connect clients in critical circumstances with immediately needed entitlements to maintain existing housing.
Work with the Executive Director and Assistant Executive Director to evaluate program performance, identify service-delivery gaps, and develop solutions to gaps or performance issues.
Ensure proper documentation of services through CARES database reports, case conferences, team meetings, supervision, and case record audits.
Collect, analyze, and report team statistics for the program.
Participate in program outreach and conduct presentations to community-based organizations to increase enrollments.
Provide and document regularly scheduled weekly individual supervision to assigned staff.
Identify staff development opportunities and co-facilitate trainings with other team members.
Track program activities and meet yearly mandated enrollment targets.
Manage an assigned caseload when necessary.
Provide evening and weekend coverage as needed.