Case Management Supervisor

HELP USA • New York, NY

4d • $70,292 - $70,292

About The Position

The Case Management Supervisor leads the Case Managers on the Supportive Services for Veteran Families (SSVF) team. The supervisor guides the delivery of comprehensive on-site and/or community-based services so Veterans can receive the maximum benefit from the SSVF program. Services include assessment, counseling, service planning, and linkages to entitlement, mental health, substance abuse, employment, medical, educational, and child care services. The primary goal is the successful and timely placement of Veterans in permanent housing and the enhancement of their self-sufficiency.

The role ensures quality service delivery, identifies gaps and develops service linkages, reviews client complaints and incident reports, supports staff development and supervision, and helps ensure regulatory compliance and timely reporting. In conjunction with the Program Director and Assistant Program Director, the supervisor evaluates Case Manager performance reviews and helps develop solutions to service delivery gaps and program performance issues.

Requirements

• Bachelor’s degree in social work or a related field.
• Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
• Strong organizational and documentation skills.
• Ability to work in a fast-paced environment.
• Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
• Excellent organizational skills to manage multiple priorities concurrently and in a time-sensitive manner.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Master’s degree in social work.
• At least 2 years of case management, assessment, counseling, and crisis intervention experience.
• Supervisory experience in a case management setting.
• Knowledge and understanding of the family systems approach to practice.
• Valid U.S. driver’s license.

Responsibilities

• Ensure delivery of quality and appropriate client services through case conferences, team meetings, supervision, and case record audits.
• Identify service delivery gaps and develop appropriate service linkages.
• Review client complaints and incident reports, ensure follow-up on findings, and provide for client decision-making regarding services.
• Work with the Program Director and Assistant Program Director to evaluate Case Manager performance reviews, identify service delivery system gaps, and develop solutions for gaps or program performance issues.
• Identify and document staff development needs and ensure staff complete agency-mandated courses, core curriculum, and other indicated training.
• Provide and document regularly scheduled weekly individual supervision to assigned staff.
• Ensure program compliance with relevant government regulations.
• Ensure accurate and timely submission of program statistics and reports.

Benefits

• Health insurance through Cigna, including dental and vision, with a family coverage option requiring minimal employee contribution.
• Generous paid time off.
• 401(k) with company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager