Jr Concierge - Part Time

Jet Linx Aviation•Wheeling, IL

3d•$20 - $30•Onsite

About The Position

The Jr Concierge provides on-site support for base duties as needed. The role requires attention to the aesthetic and stocking needs of the base, along with training in flight greetings and client interactions. The position requires regular and predictable on-site attendance and may involve flexible, non-standard hours, including nights, weekends, and holidays. The Jr Concierge purchases stock in accordance with Jet Linx Service Standards and submits accurate, timely expense reports. They maintain clean, organized, and inviting work areas, lobbies, meeting areas, entryways, and restrooms. The role also includes operating and washing client vehicles when appropriate, resolving and escalating complaints, demonstrating Jet Linx’s core values, and performing other duties as assigned. The position is primarily performed in a normal office work environment. Candidates must be able to perform daily activities such as standing, sitting, walking, talking, and hearing, and must be able to move up to 25 pounds on an infrequent basis. A high school diploma or equivalent is required. Starting hourly wages range from $20 to $30, with actual rates dependent on geographic location and relevant education, training, and experience.

Requirements

High school diploma or equivalent.
Ability to understand and tailor actions in accordance with defined Jet Linx service standards.
Ability to establish and maintain effective relationships with clients.
Ability to use client information to resolve problems and improve service.
Ability to work flexible, non-standard hours, including nights, weekends, and holidays.
Ability to work independently and as part of a team.
Excellent verbal, written communication, and interpersonal skills to interact effectively with all levels of the company and its customers.
Proficiency with Microsoft Office Suite.
Ability to work in a fast-paced environment with strong attention to detail and organizational skills.
Ability to multitask and complete work within assigned timelines under minimal supervision.
Self-motivation and willingness to take initiative to research and resolve problems.
Flexibility to work in an environment with frequent changes to procedures, directions, and expectations.
Ability to handle and maintain confidentiality of sensitive information.
Ability to operate office equipment as needed.
Ability to obtain a U.S. driver's license.
Proof of eligibility to work in the United States.
Ability to perform daily work functions involving standing, sitting, walking, talking, and hearing.
Ability to move up to 25 pounds on an infrequent basis.

Nice To Haves

One year of professional customer service experience in an environment with elevated service standards.
Aviation industry experience or interest.

Responsibilities

Purchase stock in accordance with Jet Linx Service Standards and submit accurate, timely expense reports.
Proactively communicate, document, and resolve complaints, escalating them to management as necessary.
Operate client vehicles cautiously around the property, including around aircraft and ground equipment as needed; wash vehicles when appropriate.
Keep the work area, lobby, meeting areas, entryways, and restrooms clean, organized, and inviting in accordance with Jet Linx Service Standards.
Maintain regular and predictable on-site attendance.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Perform other duties as assigned.