Concierge - Airport Jet Center

Crescent Careers•Horseshoe Bay, TX

12d•Onsite

About The Position

Horseshoe Bay Resort is seeking a highly professional, service-focused Jet Center Concierge to serve as the primary point of contact for private pilots, aircraft passengers, resort members, and guests arriving through its full-service Private Jet Center. The position combines guest service with coordination of daily Fixed Base Operator (FBO) and front desk operations in a fast-paced hospitality and aviation environment. The concierge welcomes visitors, coordinates transportation and resort arrangements, supports aircraft arrivals and departures, and assists with FBO services and transactions. The role also partners with resort departments to support seamless guest transitions, follows aviation and facility safety procedures, and maintains professional standards in guest-facing areas.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Valid driver's license with an acceptable driving record.
Professional appearance and adherence to grooming and uniform standards.
Exceptional guest service and communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and remain organized in a fast-paced environment.
Proficiency in Microsoft Office applications and point-of-sale systems.
Ability to learn aviation scheduling and operational software.
Strong attention to detail and accuracy with financial transactions and operational records.
Ability to work independently and collaboratively with multiple departments.
Schedule flexibility, including evenings, weekends, holidays, and peak travel periods.
Ability to stand and walk for extended periods, work indoors and outdoors in varying weather conditions, and lift, push, or pull up to 50 pounds.

Nice To Haves

Previous customer service, hospitality, aviation, hotel, or concierge experience preferred.
Experience in FBO, airport, aviation, resort, or luxury service environments is highly desirable.

Responsibilities

Welcome and assist private pilots, aircraft passengers, resort guests, and members in person and by phone.
Coordinate transportation, resort reservations, guest requests, and special accommodations; proactively address guest concerns and service issues.
Schedule and track aircraft arrivals and departures using aviation scheduling software.
Monitor aviation communications, including email, radios, and flight notifications.
Coordinate with pilots, crew members, and ground service providers to support efficient operations.
Support transient and based aircraft operations, including parking assignments and service coordination.
Process fuel sales, service tickets, invoices, and payment transactions accurately.
Assist with fuel inventory tracking, reconciliation, and reporting.
Coordinate aircraft services such as fueling, lavatory servicing, ground power, hangar inquiries, and ramp services.
Maintain accurate operational records and documentation.
Partner with Front Office, Valet, Transportation, Security, and other resort departments to coordinate guest arrivals and departures.
Promote resort amenities, activities, dining outlets, golf experiences, and special events, and assist guests moving between the Jet Center and resort.
Complete required FAA, FBO, resort, and safety training and follow operating procedures, aviation safety practices, and company policies.
Maintain awareness of ramp safety, guest security, and operational compliance standards.
Keep the Jet Center lobby, reception area, pilot lounge, conference room, and other guest-facing spaces clean, organized, and professional.
Monitor supplies and promptly report maintenance or facility concerns.
Uphold luxury hospitality standards.
Safely operate resort- and airport-related vehicles as required.