Concierge - Airport Jet Center

Horseshoe Bay Resort•Horseshoe Bay, TX

12d•Onsite

About The Position

Horseshoe Bay Resort is seeking a highly professional, service-focused Jet Center Concierge to serve as the primary point of contact for private pilots, aircraft passengers, resort members, and guests arriving through its full-service Private Jet Center. The facility is located in the Texas Hill Country and includes a 6,000-foot lighted runway, a full-service terminal, aircraft parking, fueling services, and pilot amenities. The Concierge delivers exceptional guest experiences while coordinating daily Fixed Base Operator (FBO) and front desk operations. The role involves guest and member service, flight and aviation coordination, FBO operational support, resort experience coordination, safety and compliance, and maintaining professional facility standards. The position requires schedule flexibility, including evenings, weekends, holidays, and peak travel periods.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Valid driver's license with an acceptable driving record.
Professional appearance and adherence to grooming and uniform standards required.
Exceptional guest service and communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and remain organized in a fast-paced environment.
Proficiency in Microsoft Office applications and point-of-sale systems.
Ability to learn aviation scheduling and operational software.
Strong attention to detail and accuracy with financial transactions and operational records.
Ability to work independently and collaboratively with multiple departments.
Schedule flexibility, including evenings, weekends, holidays, and peak travel periods.
Ability to stand and walk for extended periods.
Ability to work indoors and outdoors in varying weather conditions.
Ability to lift, push, or pull up to 50 pounds.

Nice To Haves

Previous customer service, hospitality, aviation, hotel, or concierge experience is preferred.
Experience in FBO, airport, aviation, resort, or luxury service environments is highly desirable.

Responsibilities

Welcome and assist private pilots, aircraft passengers, resort guests, and members professionally and hospitably.
Serve as the first point of contact for Jet Center visitors in person and over the phone.
Coordinate transportation, resort reservations, guest requests, and special accommodations.
Provide exceptional customer service and proactively resolve guest concerns and service issues.
Schedule and track aircraft arrivals and departures using aviation scheduling software.
Monitor aviation communications, including email, radios, and flight notifications.
Coordinate with pilots, crew members, and ground service providers to support efficient operations.
Support transient and based aircraft operations, including parking assignments and service coordination.
Process fuel sales, service tickets, invoices, and payment transactions accurately.
Assist with fuel inventory tracking, reconciliation, and reporting.
Coordinate aircraft services, including fueling, lavatory servicing, ground power needs, hangar space inquiries, and ramp services.
Maintain accurate operational records and documentation.
Partner with Front Office, Valet, Transportation, Security, and other resort departments to support seamless guest arrivals and departures.
Promote resort amenities, activities, dining outlets, golf experiences, and special events.
Assist guests transitioning between the Jet Center and the resort.
Complete required FAA, FBO, resort, and safety training programs.
Follow Jet Center operating procedures, aviation safety practices, and company policies.
Maintain awareness of ramp safety, guest security, and operational compliance standards.
Keep the Jet Center lobby, reception area, pilot lounge, conference room, and guest-facing spaces clean, organized, and professional.
Monitor supply levels and promptly report maintenance or facility concerns.
Uphold luxury hospitality standards.
Safely operate resort- and airport-related vehicles as required.