2nd Shift Janitorial Supervisor (Bilingual)

City Wide Facility Solutions • Sarasota, FL

11h

About The Position

The 2nd Shift Janitorial Supervisor (Bilingual) is responsible for quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The supervisor works independently and with others in a variety of facilities, including industrial, manufacturing, office, medical, and retail locations. The role requires sound judgment when reporting client concerns to management and involving others to meet client needs.

The supervisor develops and maintains productive working relationships with Independent Contractors and in-house labor, communicates client priorities, reviews account scopes of work, and ensures quality assurance. The role also handles inspections, customer complaints and requests, new client starts, and VIP service needs; communicates urgent issues and nightly recaps to the Facility Solutions Manager; and ensures compliance with client policies, procedures, and approved cleaning tools and equipment.

City Wide describes this role as part of a defined sales career path and offers a competitive compensation package with guaranteed base salary and potential for uncapped commissions.

Requirements

• High school diploma or equivalent experience in the commercial janitorial services industry.
• Three years of prior management experience coaching, motivating, developing, and leading a team across multiple units or locations.
• Strong planning and organizational skills, with attention to detail.
• Excellent communication and interpersonal skills.
• Innovative approach and commitment to continuous process improvement.
• MS Office and Internet skills.

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors and in-house labor by communicating client priorities and collaborating on solutions.
• Review scopes of work and ensure quality assurance for each account to retain existing business and gain new business.
• Communicate daily with the Facility Solutions Manager about issues requiring immediate attention, including a nightly recap by email or phone message.
• Recommend Independent Contractor work assignments, manage to client standards and company guidelines, and discharge contractors who do not meet service level agreements.
• Manage inspections, customer complaints, customer requests, new client starts, and VIP treatment requiring attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies and procedures, including proper use of approved cleaning tools and equipment.
• Perform other duties as necessary.

Benefits

• Competitive compensation package with guaranteed base salary and potential for uncapped commissions.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Supplemental insurance programs.
• 401K.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED