2nd Shift Janitorial Supervisor (Bilingual)

City Wide Facility Solutions • Tampa, FL

4d

About The Position

The 2nd Shift Janitorial Supervisor (Bilingual) is responsible for quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The supervisor must be able to work independently and with others in a variety of facilities, including industrial, manufacturing, office, medical, and retail locations. The role requires good judgment in reporting client concerns to management and involving others as needed to meet clients’ needs.

The position works with Independent Contractors and in-house labor to communicate client priorities, resolve problems, maintain service quality, and support existing and new business. The supervisor manages inspections, complaints, requests, new client starts, and VIP service needs while ensuring compliance with client requirements and company policies.

Requirements

• High school diploma or equivalent experience in the commercial janitorial services industry.
• Three years of prior management experience coaching, motivating, developing, and leading a team across multiple units or locations.
• Strong planning and organizational skills, with attention to detail.
• Excellent communication and interpersonal skills.
• Innovative approach and commitment to continuous process improvement.
• MS Office and internet skills.

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors and in-house labor by communicating client priorities and collaborating to solve problems.
• Review scopes of work and ensure account-level quality assurance to retain existing business and gain new business.
• Communicate daily with the Facility Solutions Manager about issues needing immediate attention, including sending a nightly recap by email or phone message.
• Recommend Independent Contractor work assignments, manage service to client standards and company guidelines, and discharge contractors who do not meet service-level agreements.
• Manage inspections, customer complaints and requests, new client starts, and VIP treatment requiring attention.
• Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies and procedures, and ensure approved cleaning tools and equipment are used properly.
• Perform other duties as necessary.

Benefits

• Medical, dental, and vision coverage.
• Supplemental insurance programs.
• 401(k).
• Competitive compensation package with guaranteed base salary and potential for uncapped commissions.
• Mentorship and coaching within a defined sales career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED