Janitorial Area Manager

ABM US•New Century, KS

About The Position

The Janitorial Area Manager oversees day-to-day operations for a node or market of specialty facilities, ensuring quality control, site leader satisfaction, and that client expectations are exceeded. The role oversees escalations, training, staffing, and coverage, and requires professional knowledge of each site type in the assigned area. The manager performs weekly facility inspections, follows through on findings and escalations, maintains strong client relationships, and ensures that supplies, equipment, route cards, and required checklists are maintained. The role also coordinates staffing and payroll matters, addresses employee concerns and corrective actions, trains employees, communicates site procedures, and manages supply ordering where applicable. The position requires flexible hours to provide accountability across multiple shifts, regular onsite work and account-related tasks, and timely communication with employees, clients, the national team, and the Facilities Operations Manager.

Requirements

Excellent written and in-person communication skills.
Good computer skills and knowledge of Outlook, Skype, Teams, Excel, Chime, and SharePoint.
Ability to learn new customer-based programs.
At least 3 years of experience in leadership and team building.
Valid driver's license.
Reliable transportation.
Ability to pass a background check and drug screen.
Ability to work long hours and be available seven days a week.
Ability to multitask and work well under pressure.
Strong self-management skills.
Organized and detail-oriented.

Nice To Haves

Facility services industry experience with a client-facing background.
Bilingual or multilingual ability.

Responsibilities

Oversee day-to-day operations, staffing, coverage, training, and escalations for assigned facilities.
Ensure open positions are posted promptly to maintain staffing levels and service.
Manage payroll-related items and employee concerns, and address corrective actions.
Conduct weekly quality control inspections at all facilities in the node and ensure findings are corrected.
Provide and maintain route cards for all sites.
Maintain strong relationships with clients at all sites.
Ensure cleaning supplies and equipment are maintained, laundered, or replaced as needed.
Ensure touchpoint cleaning checklists and other site-specific checklists are posted, completed, and retained for verification or audits.
Follow up on escalations and ensure long-term corrections or resolutions; share updates with the national team and site leader.
Spend at least four hours per week on related tasks for each account and at least four hours per week physically onsite for each account, depending on node size and geography.
Schedule monthly quality control walks with client site leaders and follow up on findings or callouts.
Manage product and supply ordering where applicable.
Communicate or review new SOWs, SOPs, and other communications with staff in a timely manner and meet provided deadlines.
Conduct monthly staff training and retain or submit training documentation.
Ensure new-hire training is completed and new staff understand applicable ABM and client SOPs.
Maintain communication with staff across all shifts.
Maintain full knowledge of the SOW for each site type in the market or node.
Report escalations promptly to the Facilities Operations Manager (FOM).
Follow up on and meet deadlines for national team requests or directives.
Respond to emails, calls, and texts in a timely and professional manner.
Submit daily “Hours Submission” for designated sites in SharePoint.