Area Manager - Janitorial

Allied Universal • Kansas City, KS

3d

About The Position

Diversified Maintenance is hiring an Area Manager to supervise janitorial staff at assigned sites. The role is responsible for customer satisfaction by delivering quality service in a timely manner and within established budgets. The Area Manager supports employees, maintains customer relationships, monitors account performance and work opportunities, and ensures required quality-control visits are completed and recorded.

Requirements

• High school diploma or equivalent.
• At least two years of management experience in a service-related industry; janitorial industry experience is preferred.
• Business-level oral and written communication skills, including fluency in speaking, reading, and writing English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening skills.
• Ability to lead and encourage teamwork, negotiate, and resolve conflict.

Nice To Haves

• Bilingual in Spanish.
• Prior cleaning or janitorial experience.
• Familiarity with custodial practices and commercial cleaning standards.
• Knowledge of floor-care techniques, including buffing and waxing.
• Experience in industrial cleaning or facilities maintenance.

Responsibilities

• Select and place janitorial personnel; make hiring decisions, conduct performance appraisals, and develop and implement career development and performance improvement plans.
• Understand and champion the company's strategic principles, core values, and people culture.
• Assign employee duties and tasks and inspect work for cleanliness, completion, and quality.
• Determine work procedures and prepare schedules while keeping accounts within labor budgets.
• Conduct new-hire orientation, safety training, and job training to help hourly employees work efficiently and safely.
• Prepare and review required paperwork, including timesheets, accident reports, new-hire paperwork, training records, work orders, and equipment and supply orders.
• Support employee relations, coach and counsel employees, and encourage their success.
• Visit accounts regularly to build customer relationships and ensure high-quality service.
• Resolve problems and complaints promptly to maintain customer satisfaction.
• Document customer contacts and concerns, follow up to ensure resolution, and delegate tasks to address customer concerns.
• Monitor accounts for work-order opportunities and additional work that can be added to contracts.
• Complete and record mandatory Quality Control site visits.
• Spend time at account locations to support outcomes and meet customer needs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED