Area Manager - Janitorial

Allied Universal • Colorado Springs, CO

8d

About The Position

Diversified Maintenance is hiring an Area Manager to supervise janitorial staff at assigned sites. The role is responsible for delivering quality service on time and within established budgets while ensuring customer satisfaction. The Area Manager supports employees, maintains customer relationships, resolves service concerns, and oversees account quality and operations.

Requirements

• High school diploma or equivalent.
• At least two years of management experience in a service-related industry; janitorial industry experience is preferred.
• Business-level oral and written communication skills, with fluency in speaking, reading, and writing English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening skills.
• Ability to lead and encourage teamwork, negotiate, and resolve conflict.

Nice To Haves

• Bilingual in Spanish.
• Prior cleaning or janitorial experience.
• Familiarity with custodial practices and commercial cleaning standards.
• Knowledge of floor care techniques, including buffing and waxing.
• Experience in industrial cleaning or facilities maintenance.

Responsibilities

• Select and place janitorial personnel; make hiring decisions, conduct performance appraisals, and design and implement career development and performance improvement plans.
• Understand and champion the company's strategic principles, core values, and people culture.
• Assign employee duties and tasks, inspect work for cleanliness and completion, and review work to ensure service quality.
• Determine work procedures and prepare schedules while keeping accounts within labor budgets.
• Conduct new-hire orientation, safety training, and job training so hourly employees can work efficiently and safely.
• Prepare and review paperwork, including time sheets, accident reports, new-hire paperwork, training records, work orders, and equipment and supply orders.
• Support employee relations, coach and counsel employees, and encourage their success.
• Visit accounts regularly and build customer relationships to ensure high-quality service.
• Resolve problems and complaints promptly to maintain customer satisfaction.
• Document customer contacts and concerns, follow up to ensure issues are resolved, and delegate tasks to address customer concerns.
• Monitor assigned accounts for work-order opportunities and additional work that could be added to the contract.
• Complete and record all mandatory Quality Control site visits.
• Spend time at account locations to support outcomes and meet customer needs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED