Janitorial Area Manager

Servicon • Culver City, CA

2d • $75,000 - $80,000 • Hybrid

About The Position

Servicon is seeking a hands-on Janitorial Area Manager to help oversee janitorial operations across multiple client locations. Working closely with the Portfolio Manager, this role guides site leaders and frontline teams, maintains service quality, and addresses staffing and operational needs across the portfolio. The schedule will complement the Portfolio Manager’s coverage to support teams and clients. Hybrid work arrangements may be available based on business needs and site responsibilities.

Requirements

• 5+ years of experience in janitorial, custodial, facilities services, or a related service environment.
• Demonstrated success leading teams, setting expectations, coaching employees, and maintaining consistent service quality.
• Ability to manage competing priorities, respond to operational issues, and follow through across multiple locations.
• Strong client service skills and sound judgment when resolving concerns.
• Bilingual communication skills in English and Spanish, with the ability to clearly communicate expectations, training, and feedback.
• Proficiency with Microsoft Office and comfort using technology, including timekeeping and workforce management systems.
• Ability to interpret reports, recognize trends, and turn data into practical operational decisions.
• Strong organization, attention to detail, and clear written and verbal communication.
• Initiative, dependability, and discretion when handling confidential employee, client, and company information.
• Ability to stand for four to six hours at a time.
• Ability to lift up to 25 pounds.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

• Experience overseeing janitorial or custodial operations across multiple client locations.
• Experience coaching supervisors, leads, or site managers.
• A record of improving service quality, strengthening staffing coverage, or resolving recurring client concerns.

Responsibilities

• Provide direction and support to service team members, leads, supervisors, and site managers across multiple locations.
• Coach site leaders, set clear expectations, and hold teams accountable for service quality, safety, and performance.
• Address employee concerns and performance issues promptly, partnering with Human Resources on corrective action and sensitive matters.
• Ensure employees and managers understand their responsibilities and receive necessary safety and job-specific training.
• Ensure contracted janitorial services consistently meet client specifications and service expectations.
• Serve as an escalation point for client questions and concerns, coordinating timely solutions and following through to resolution.
• Partner with the Portfolio Manager to address operational challenges, support contract discussions, and identify opportunities for additional services.
• Evaluate staffing needs across sites and help ensure each location has appropriate coverage, skills, and leadership.
• Support recruiting from requisition opening through interviews, candidate feedback, and selection recommendations.
• Coordinate routine and complex operational tasks and projects, balancing priorities across locations.
• Oversee timely, accurate completion of payroll-related tasks, including reviewing and approving timesheets as needed.
• Use timekeeping reports and workforce data to identify staffing trends and opportunities to improve operations.
• Track supply inventory and usage to support budgeting, resource planning, and client contract discussions.
• Collaborate with internal departments to resolve issues and execute company priorities.

Benefits

• Competitive base salary reflecting experience and role scope.
• Employee Assistance Program (EAP) resources.
• Safe harbor 401(k) plan with company matching, subject to eligibility and plan terms.
• Hybrid work arrangements may be available based on business needs and site responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed