Janitorial Area Manager - NJ

GUARDIAN SERVICE INDUSTRIES•Jersey City, NJ

10d

About The Position

The Janitorial Area Manager leads and manages site teams across an assigned portfolio, setting and maintaining high service standards for janitorial and maintenance services. The role is accountable for customer satisfaction, budgets and overtime, hiring and onboarding, uniforms, reporting, and employee management initiatives in coordination with the Leadership Team. The manager may work day or evening schedules to accommodate site inspections and training, and is expected to conduct 6–12 site visits weekly. The position includes managing staff schedules and performance, providing on-the-spot training, inspecting buildings, grounds, and staff uniforms, and documenting inspections and walk-throughs using Guardian 24/7. The manager communicates regularly with clients and associates, works with property management and facility directors to address feedback, supports safety compliance and training, and manages overtime, supplies, and inventory. The role also supports new account onboarding and coaches, counsels, and recognizes site staff. The successful candidate models professional behavior and the company’s values, works collaboratively with site teams and colleagues, and communicates effectively with clients and internal partners. The role requires strong organization, attention to detail, independent work, flexibility, and the ability to prioritize, multitask, and solve problems. A detailed scope of work will be discussed during the interview process.

Requirements

At least 5 years of experience in a client-facing customer service and/or sales role, preferably in a high-end or luxury service environment.
Proficiency with Microsoft Windows, Word, Excel, PowerPoint, and Outlook.
Strong oral and written communication skills.
Ability to prioritize workload; highly organized and detail-oriented.
Intuitive thinking, multitasking, and problem-solving skills.
Professionalism and flexibility to assist and accommodate as needed.
Enthusiastic, positive, can-do attitude and a high sense of business urgency.
Strong interpersonal skills and ability to work across departments.
Ability to work independently.
Ability to cooperate with management and site teams, take initiative, adapt to change, and maintain attention to detail.
Ability to act in accordance with and advocate for Guardian Service Industries, comply with company policies and procedures, and maintain business relationships and organizational effectiveness.
College graduate preferred.
Spanish or Albanian proficiency is a plus.

Nice To Haves

Spanish or Albanian proficiency.
College degree.
Experience in a high-end or luxury service environment.
Professional, technical, or career development qualifications where applicable.

Responsibilities

Lead and manage site teams, prepare staff schedules, and hold cleaners, maintenance staff, account leads, and superintendents accountable for service quality.
Provide on-the-spot training to maintain consistently high service levels.
Conduct regular inspections of buildings, grounds, and site staff uniforms; record visit results in Guardian 24/7 and maintain records for Regional Director review.
Conduct 6–12 site visits weekly.
Communicate daily with clients and associates about workflow by email, phone, or text.
Conduct detailed weekly walk-throughs, documenting photos and information in Guardian 24/7; complete one walk-through per month per site and submit reports to the Regional Director.
Work with building SOPs to implement safety compliance and training at each site.
Build relationships with property management teams and facility directors, gather feedback, and work with the Director to implement action plans.
Manage overtime, supplies, and inventory costs to support favorable financial outcomes and gross margin.
Onboard new accounts by hiring staff, training them, and scheduling appropriate workflows.
Recognize and reward positive staff behavior, and counsel and coach employees on behaviors that need to change.
Support customer satisfaction, budget management, hiring, onboarding, uniforms, reporting, and employee management initiatives in cooperation with Leadership Team members.
Participate in applicable professional, technical, and career development training, including obtaining associated qualifications when required.
Support colleagues and contribute to team and business objectives; undertake other reasonably requested duties within the employee’s expertise and skills.