Janitorial Area Manager - NJ

Guardian Service Industries•Jersey City, NJ

9d•$75,000 - $75,000

About The Position

The Janitorial Area Manager leads and manages site teams across an assigned portfolio, setting and maintaining high service standards for janitorial and maintenance services. The role is accountable for customer satisfaction, budget and overtime management, hiring and onboarding for new site openings, uniforms, reporting, and employee-management initiatives in cooperation with the Leadership Team. The manager holds daily huddle meetings, sets expectations, and ensures site teams are accountable for service delivery. The position involves flexible day and evening schedules to accommodate site inspections and training. The manager conducts 6–12 site visits weekly, carries out site and staff inspections, and completes documented walk-throughs using Guardian 24/7. They communicate regularly with clients and associates, work with property management and facility directors to address feedback, support safety compliance and training, and manage overtime, supplies, and inventory to support financial results. The salary is $75,000 annually, with a car allowance.

Requirements

At least 5 years of experience in a client-facing customer service and/or sales role, preferably in a high-end or luxury service environment.
Proficiency with Microsoft Windows, Word, Excel, PowerPoint, and Outlook.
Strong oral and written communication skills.
Ability to prioritize workload; strong organization and attention to detail.
Intuitive thinking, multitasking, and problem-solving skills.
Professionalism and flexibility to assist and accommodate as needed.
Enthusiasm, a positive can-do attitude, and a high sense of business urgency.
Interpersonal skills and ability to work across departmental boundaries.
Ability to work independently.
Ability to work a flexible day and evening schedule in accordance with site inspections and training.
Teamwork, initiative, adaptability, and attention to detail, including keeping notes of updates and follow-up items.
College graduate preferred is stated separately as a preferred qualification.

Nice To Haves

Spanish or Albanian proficiency.
College graduate.
Experience in a high-end or luxury service environment.

Responsibilities

Manage site teams and prepare staff schedules, holding cleaners, maintenance staff, account leads, and superintendents accountable for service excellence.
Provide on-the-spot training to maintain high service standards.
Conduct regular inspections of buildings, grounds, and site staff, including checks that uniforms are worn neatly and cleanly.
Conduct 6–12 site visits weekly and record visit results in Guardian 24/7 for review by the Regional Director.
Communicate daily with clients and associates about workflow by email, phone, or text.
Conduct detailed weekly walk-throughs and document photos and information in Guardian 24/7; complete one walk-through per month per site in the Director’s portfolio and submit reports to the Regional Director.
Work with building SOPs to implement safety compliance and safety training at each site.
Build relationships and communicate proactively with property management teams and facility directors; receive feedback and coordinate action plans with the Director.
Manage overtime, supplies, and inventory costs to support the best financial outcome and gross margin.
Support onboarding of new accounts by hiring staff, training them, and scheduling appropriate workflows.
Recognize and reward positive staff behaviors and counsel and coach employees on behaviors that need to change.
Model professional behavior, communicate company mission and values, and set expectations for site leaders.
Participate in applicable professional, technical, and career-development training and obtain associated qualifications where required.
Support colleagues and contribute to team and business objectives; undertake other reasonably requested duties within the employee’s expertise and skills.
Comply with company policies and procedures and liaise with relevant business areas to support relationships and organizational effectiveness.