ITAM Manager

R3 LLC•Ballenger Creek, MD

About The Position

The IT Asset Management (ITAM) Manager leads and continuously improves R3’s IT asset management program and PC Depot operations. The role owns the complete lifecycle of IT assets—from procurement and deployment through maintenance and disposal—while ensuring inventory accuracy, compliance, and adherence to SLAs. The manager focuses on improving operational efficiency and customer service, building scalable asset management practices, supporting client engagements, and leading a team responsible for provisioning, deployment, inventory management, asset recovery, and secure disposal. The role partners closely with internal teams, vendors, and stakeholders. The ITAM Manager develops and maintains the ITAM program and client service deliverables; establishes lifecycle policies, procedures, standards, and controls; monitors performance metrics; and manages the department budget. The role also oversees PC Depot operations, including imaging, provisioning, shipping, inventory management, device configuration workflows, hardware replenishment, and vendor coordination.

Requirements

Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
At least 5 years of experience in IT Asset Management, including at least 2 years in a managerial or leadership role.
Strong understanding of IT asset lifecycle management, including procurement, deployment, maintenance, and disposal.
Experience managing PC Depot operations such as computer imaging, provisioning, shipping, and inventory management.
Hands-on experience with asset management tools and systems.
Familiarity with Microsoft Intune, Windows Autopilot, and associated device configuration tools and workflows.
Experience managing budgets, forecasting costs, and monitoring departmental expenditures.
Knowledge of ITAM-related standards, compliance requirements, and best practices.
Strong leadership and people management skills, including the ability to mentor, develop, and motivate technical teams.
Excellent organizational and operational skills, with attention to accuracy and process consistency.
Ability to analyze asset data, identify trends, and implement process improvements.
Effective communication and interpersonal skills for working with technical teams, stakeholders, vendors, and leadership.
Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
Ability to balance strategic planning with hands-on operational oversight.
Vendor management and negotiation skills related to hardware, software, and service procurement.
Commitment to continuous improvement, documentation, and operational excellence.

Nice To Haves

IT Asset Management certification (e.g., CITAM); preferred but not required.

Responsibilities

Develop, maintain, and continuously improve R3’s IT Asset Management program and Client ITAM Service Deliverables.
Establish and enforce asset lifecycle management policies, procedures, standards, and controls aligned with ITIL, security, compliance, and contractual requirements.
Monitor ITAM program performance and report on key metrics.
Manage the ITAM department budget, including forecasting and expense tracking.
Lead and manage PC Depot members and provide cross-team guidance and collaboration with ITAM-related service teams.
Assign work, set priorities, and manage workload distribution.
Conduct performance reviews and provide role-related training.
Manage staffing levels to support service delivery requirements.
Manage the full lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.
Maintain accurate asset inventory records using asset management systems.
Manage software licensing and compliance with vendor agreements.
Coordinate with internal teams on asset usage, availability, and planning.
Oversee ITAM Depot operations, including imaging, provisioning, shipping, and inventory management.
Manage device deployment for client and internal users.
Administer and support device configuration workflows using Microsoft Intune and Windows Autopilot.
Develop and maintain standard operating procedures for imaging, provisioning, and shipping.
Manage hardware inventory levels and replenishment.
Coordinate with vendors and suppliers for asset and peripheral procurement.