ITAM Manager

R3 • Frederick, MD

6d

About The Position

The ITAM Manager leads and continuously improves R3’s IT asset management program and PC Depot operations. The role oversees the complete IT asset lifecycle, from procurement and deployment through maintenance and disposal, while ensuring inventory accuracy, compliance, and adherence to SLAs. The manager develops operational efficiency and customer service, establishes scalable asset management practices, supports client engagements, and leads the team responsible for provisioning, deployment, inventory management, asset recovery, and secure disposal. The position partners with internal teams, vendors, and other stakeholders, balancing strategic leadership with hands-on operational oversight.

The ITAM Manager also oversees department performance, budget management, staffing, and team development. PC Depot responsibilities include imaging, provisioning, shipping, inventory management, device deployment, and administration of device configuration workflows using Microsoft Intune and Windows Autopilot.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• At least 5 years of experience in IT Asset Management, including at least 2 years in a managerial or leadership role.
• Strong understanding of IT asset lifecycle management, including procurement, deployment, maintenance, and disposal.
• Experience managing PC Depot operations such as computer imaging, provisioning, shipping, and inventory management.
• Hands-on experience with asset management tools and systems.
• Familiarity with Microsoft Intune, Windows Autopilot, and associated device configuration tools and workflows.
• Experience managing budgets, forecasting costs, and monitoring departmental expenditures.
• Knowledge of ITAM-related standards, compliance requirements, and best practices.
• Strong leadership and people management skills, including the ability to mentor, develop, and motivate technical teams.
• Excellent organizational and operational skills, with attention to accuracy and process consistency.
• Ability to analyze asset data, identify trends, and implement process improvements.
• Effective communication and interpersonal skills for working with technical teams, stakeholders, vendors, and leadership.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Ability to balance strategic planning with hands-on operational oversight.
• Vendor management and negotiation skills related to hardware, software, and service procurement.
• Commitment to continuous improvement, documentation, and operational excellence.

Nice To Haves

• IT Asset Management certification (e.g., CITAM); preferred but not required.

Responsibilities

• Develop, maintain, and continuously improve R3’s IT Asset Management program and client ITAM service deliverables.
• Establish and enforce asset lifecycle policies, procedures, standards, and controls aligned with ITIL, security, compliance, and contractual requirements.
• Monitor ITAM program performance and report key metrics.
• Manage the ITAM department budget, including forecasting and expense tracking.
• Lead PC Depot members and guide collaboration across ITAM-related service teams.
• Assign work, set priorities, and manage workload distribution.
• Conduct performance reviews and provide role-related training.
• Manage staffing levels to support service delivery requirements.
• Manage the full lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.
• Maintain accurate asset inventory records using asset management systems.
• Manage software licensing and compliance with vendor agreements.
• Coordinate with internal teams on asset usage, availability, and planning.
• Oversee ITAM Depot operations, including imaging, provisioning, shipping, and inventory management.
• Manage device deployment for client and internal users.
• Administer and support device configuration workflows using Microsoft Intune and Windows Autopilot.
• Develop and maintain standard operating procedures for imaging, provisioning, and shipping.
• Manage hardware inventory levels and replenishment.
• Coordinate with vendors and suppliers for asset and peripheral procurement.

Benefits

• Competitive wages reflecting experience and skills.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) with company match.
• Flexible time off policies.
• Community involvement and encouragement for employees to contribute.
• Training incentives and bonuses to support employee and career growth.
• Opportunity to be part of a team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager