Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d•Onsite

About The Position

Mercier Consultancy Group is seeking a passionate individual for an Italian Speaking Gaming Customer Service Support position in Bulgaria to join a world-renowned leader in the Gaming & Esports sector. This role is ideal for an enthusiastic gamer who excels in communication and is looking to launch a rewarding career within a fast-paced, international environment.

Requirements

Native or fluent Italian (spoken and written) is mandatory for this client interaction role.
Professional proficiency in English to collaborate with our diverse, international team.
A genuine passion for Gaming & Esports, with an interest in current market trends and industry dynamics.
Strong problem-solving skills and the ability to work in a dynamic, high-energy, on-site environment.
Valid EU passport (mandatory) to facilitate your transition to our office for these jobs in Bulgaria.

Responsibilities

Provide high-quality support to Italian-speaking players via live chat, email, and social media channels.
Troubleshoot technical issues related to gaming accounts, billing, and gameplay functionality.
Maintain deep knowledge of current titles in the Gaming & Esports ecosystem to provide accurate, industry-specific advice.
Ensure player satisfaction by delivering professional, timely, and empathetic solutions in the Italian language.
Collaborate with the global Gaming & Esports community teams to escalate bugs and feature requests.
Promote new in-game features, community events, and seasonal updates to existing and returning players.
Participate in team meetings to share feedback from the Italian gaming community to optimize the user experience.