Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Italian Speaking Fitbit Products Support Specialist to join their team in Sofia, Bulgaria. This role involves providing expert guidance to customers on Fitbit wearable devices and fitness tracking applications, helping them optimize their technology experience and achieve their health goals. The position is based in a modern office environment in Sofia, offering a unique career opportunity within the fitness and wellness industry.

Requirements

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport is required.
• A genuine passion for the fitness and wellness industry and an interest in wearable technology.
• Strong communication skills with a customer-centric mindset and problem-solving abilities.
• Proven ability to work on-site in our modern office environment in Sofia, Bulgaria.
• Professionalism and the ability to thrive in a fast-paced, dynamic international team.

Responsibilities

• Provide high-quality technical support to Italian-speaking customers regarding Fitbit wearable devices and fitness tracking applications.
• Troubleshoot connectivity issues, software synchronization, and hardware concerns for users.
• Offer professional guidance on wellness features, activity monitoring, and sleep tracking tools.
• Maintain comprehensive knowledge of the latest fitness and wellness industry trends and Fitbit product updates.
• Document all interactions accurately within the database.
• Collaborate with international teams to deliver an exceptional service experience.
• Represent the Fitbit brand with excellence, maintaining a helpful and energetic tone.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on the latest fitness and wellness technology
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria
• Attractive Monthly Performance Bonus
• Exceptional career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed