Portuguese Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

5d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for the Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria. This role is a perfect match for individuals passionate about the Fitness & Wellness industry who want to help users optimize their health journey through cutting-edge wearable technology.

Requirements

Native or fluent Portuguese (spoken and written).
Valid EU passport (mandatory).
Strong passion for the Fitness & Wellness industry and wearable technology.
Excellent communication skills and a customer-centric mindset.
Ability to relocate to Sofia for this unique Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria.

Nice To Haves

Previous experience in technical support or customer service is highly advantageous for this role.

Responsibilities

Provide high-quality technical support for Fitbit wearable devices and applications to Portuguese-speaking customers.
Assist users in tracking their fitness goals, sleep patterns, and wellness metrics through expert product knowledge.
Troubleshoot sync issues, hardware concerns, and software glitches with professional empathy and efficiency.
Promote a culture of health and movement by educating customers on the benefits of the Fitbit ecosystem.
Maintain detailed documentation of user inquiries to improve the overall Fitness & Wellness service experience.
Collaborate with international teams to ensure world-class service delivery within the Fitness & Wellness sector.
Stay updated on the latest hardware releases and software updates to provide proactive product guidance.