Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join a leading client in the customer support services industry. This role is perfect for a service-oriented individual looking to advance their career while experiencing the vibrant culture and professional growth opportunities associated with high-level Italian-speaking jobs in Sofia.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this support role.
• Proficiency in English to facilitate professional communication within our international office environment.
• Valid EU passport or a valid work permit allowing employment in Bulgaria.
• Commitment to relocating for this exciting Italian Speaking Support Specialist position in Bulgaria.

Nice To Haves

• Prior experience in the customer support services industry is considered a strong advantage.
• Strong problem-solving skills and the ability to multitask in a fast-paced work environment.

Responsibilities

• Deliver exceptional customer service support via phone, email, and chat for Italian-speaking clients.
• Resolve complex inquiries while maintaining the high service standards expected in the customer support services industry.
• Ensure customer satisfaction by providing accurate information and professional, empathetic communication in Italian.
• Utilize company CRM systems to document interactions and track issue resolutions efficiently.
• Collaborate with internal teams to escalate technical or account-specific matters to appropriate departments.
• Participate in regular performance reviews to ensure service delivery targets are consistently met.
• Act as a brand ambassador, upholding the reputation of the organization in every interaction.

Benefits

• Competitive Monthly Salary that reflects your skills and experience.
• Monthly Performance Bonus linked to your dedication and service metrics.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new life in Bulgaria.
• Comprehensive, fully paid training program to set you up for success.
• Premium health insurance coverage and additional employee benefits.
• An inclusive, modern, and supportive office environment in the heart of Sofia.
• Endless opportunities for career progression within the global customer support services sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed