Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

4d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated Italian Speaking Back Office Gaming Support Specialist to join a dynamic team in the thriving Gaming & Esports sector in Sofia, Bulgaria. This role is ideal for someone passionate about the gaming industry looking to advance their career in an international environment within Sofia.

Requirements

• Native or fluent Italian (spoken and written) is essential for this role.
• Excellent communication skills in English to collaborate within our multinational office setting.
• Valid EU passport or right to work in Bulgaria is mandatory.

Nice To Haves

• Proven interest or experience in the Gaming & Esports industry is highly preferred.
• Excellent analytical skills with a focus on problem-solving in a fast-paced environment.
• Strong digital literacy and the ability to adapt to sophisticated gaming software and back-office tools.

Responsibilities

• Provide high-level back office support to players within the Gaming & Esports ecosystem, ensuring a seamless user experience.
• Manage and resolve complex account queries, payment issues, and security verifications with professional accuracy.
• Maintain clear and effective communication with the Italian-speaking community across various digital channels.
• Monitor and analyze gaming trends to proactively address potential operational challenges.
• Collaborate with international teams to optimize support workflows and maintain industry compliance standards.
• Contribute to the ongoing success of gaming initiatives by offering technical and operational insights.
• Ensure strict adherence to data privacy regulations and gaming industry responsible gaming policies.

Benefits

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the Gaming & Esports industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move.
• Monthly Performance Bonus linked to your professional achievements.
• Career development opportunities in one of the fastest-growing Italian speaking jobs in the region.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed