Italian Speaking Gaming Customer Service Support - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking Italian-speaking customer service support professionals to work in Sofia, Bulgaria, within the Gaming & Esports industry. The role is aimed at gaming enthusiasts interested in starting a career in the sector and supporting an Italian-speaking player community. It is an on-site position and requires relocation to Sofia. The successful candidate will provide player support, troubleshoot technical and account issues, explain gaming mechanics and platform policies in Italian, and document interactions and feedback for product teams. The role involves maintaining service quality in a fast-paced, multi-channel environment and collaborating with international teams to resolve escalated issues.
Requirements
- Native or fluent spoken and written Italian.
- Valid EU passport.
- Genuine interest in the Gaming & Esports industry and familiarity with modern gaming platforms.
- Strong problem-solving skills and ability to adapt to new software quickly.
- Excellent communication skills.
- Ability to relocate to Sofia, Bulgaria, for this on-site role.
Responsibilities
- Provide support to players in the Gaming & Esports ecosystem and help ensure a positive user experience.
- Troubleshoot technical queries and account-related issues.
- Explain gaming mechanics and platform policies clearly and accurately in Italian.
- Keep up to date with gaming trends and industry standards to assist the community.
- Document user interactions and provide feedback to product teams to help improve the gaming platform.
- Maintain high service quality in a fast-paced, multi-channel support environment.
- Collaborate with international teams to resolve escalated issues for Italian-speaking customers.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package, including flight, transfer, and hotel.
- Relocation concierge support with documentation, accommodation, and settling-in arrangements.
- Monthly performance bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
