Italian Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is recruiting an Italian Speaking Back Office Gaming Support Specialist for a Gaming & Esports platform in Sofia, Bulgaria. The role involves administrative operations, monitoring player accounts for compliance and safety, and supporting Italian-speaking clients with account inquiries and technical troubleshooting. The specialist will collaborate with international teams to improve workflows and player retention, document user issues and escalations, assist with fraud prevention, and stay informed about developments in the Gaming & Esports market. Candidates must be able to relocate to Sofia.
Requirements
- Native or fluent spoken and written Italian.
- Strong English proficiency for communication in a global corporate environment.
- Ability to relocate to Sofia, Bulgaria.
- Professionalism, attention to detail, and a proactive mindset focused on high-quality results.
Nice To Haves
- Previous experience in back-office administration, support, or the Gaming & Esports sector.
- Strong analytical and problem-solving skills in a digital environment.
Responsibilities
- Manage back-office administrative tasks to support seamless Gaming & Esports platform operations.
- Monitor and analyze player accounts for compliance with industry regulations and internal safety standards.
- Support Italian-speaking clients with complex account inquiries and technical troubleshooting.
- Collaborate with international teams to optimize workflows for player retention.
- Document user issues and escalations to improve service delivery.
- Assist with fraud prevention processes to maintain the integrity of the gaming ecosystem.
- Stay updated on trends and updates in the competitive Gaming & Esports market.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package including flight, transfer, and hotel.
- Relocation concierge assistance with documentation, accommodation, and settling in.
- Monthly performance bonus.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
