German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a German-speaking Back Office Gaming Support Specialist to support players in the Gaming & Esports sector. The role is based in Sofia, Bulgaria, and requires relocation. The specialist provides back-office support, handles player verification and compliance, monitors platforms for suspicious activity, and resolves player inquiries through email and ticketing systems. The role also involves collaborating with internal departments, reporting player trends and technical issues to management, and maintaining knowledge of game mechanics, tournament rules, and internal policies.
Requirements
- Native or fluent German, spoken and written.
- Valid EU passport.
- Passion for the Gaming & Esports industry.
- Strong attention to detail and ability to work in a fast-paced back-office environment.
- Excellent English proficiency for cross-departmental communication.
- Ability to relocate to Sofia, Bulgaria.
Responsibilities
- Deliver professional back-office support to German-speaking players in the Gaming & Esports sector.
- Manage player account verification, documentation review, and compliance checks.
- Monitor gaming platforms for suspicious activity to support a fair and secure competitive environment.
- Resolve player inquiries via email and ticketing systems.
- Collaborate with internal departments to improve workflows.
- Provide reports to management on player trends and common technical issues.
- Maintain knowledge of game mechanics, tournament rules, and internal policies to provide assistance.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package covering flight, transfer, and hotel.
- Relocation concierge support with documentation, accommodation, and settling in.
- Monthly performance bonus.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
