IT Telecom Analyst

Duke Energy•Charlotte, NC

1d•Hybrid

About The Position

This position provides enterprise-level architecture, design, and support for telecommunications services that support infrastructure and business applications. Technologies may include SONET, DWDM, OTN, LAN, VoIP, Land Mobile Radio, Microwave Packet Radio, and other hardware and software solutions. The role may also integrate applications to enable use, support, and monitoring of telecommunications technologies, and develop and maintain routine work procedures and standard approaches for design, installation, support, and upgrades. Work may include evaluation, acquisition, design, installation, integration testing, component upgrades, operational support, and performance monitoring. The position provides technical expertise on well-defined problems, supports team planning and work coordination, prepares technical documentation and reports, conducts defined engineering studies and projects, and monitors system performance and service availability. It also supports positive working relationships, maintains accurate records, contributes to company goals, keeps current with industry developments, and provides mentoring and training to junior staff. The role is hybrid after onboarding, with work performed remotely and at a designated Duke Energy facility. Employees must live within 50 miles one way of that facility and are expected to report onsite as directed, averaging three full workdays per regular workweek. The work is primarily office-based, with some plan and substation visits requiring PPE. Travel is 5–15%.

Requirements

Associate degree and a minimum of 2 years of related work experience; alternatively, a high school diploma or GED and 5 years of related work experience.
Ability to work independently with some direct supervision or review.
Proficient troubleshooting and problem-solving skills.
Computer skills, including general usage and support.
Ability to research independently, multitask, and meet deadlines under tight timeframes.
Ability to work effectively with individuals from varied socioeconomic, cultural, and ethnic backgrounds.
Ability to build working relationships with different levels within the organization.
Ability to work effectively in a work-plan-driven team environment.
Good written and oral communication skills.
Ability to apply defined telecommunications technologies to the business.
Proficient knowledge of telecommunications systems and associated safety policies, practices, work procedures, and regulatory requirements.
Effective interpersonal skills, including listening, conflict management, approachability, and negotiation.
Ability to prioritize activities effectively and focus team efforts based on priority.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ability to work in a hybrid arrangement, live within 50 miles one way of the designated Duke Energy facility, and report onsite as required, averaging three full workdays per regular workweek.

Nice To Haves

Previous Duke Energy experience.
Three years of network engineering experience.
One year of experience with Microsoft Windows operating systems and Microsoft Office.
Experience with position-specific technical software and hardware.

Responsibilities

Provide engineering and technical expertise and guidance to identify, analyze, and resolve well-defined problems in the area of expertise.
Contribute to team decision-making and business goals through planning, organizing, estimating, scheduling, and monitoring work activities; respond to changing priorities and situations.
Prepare accurate technical reports, correspondence, documentation, calculations, and sketches for well-defined problems and analyses of moderate scope and complexity.
Conduct engineering studies and assignments; complete routine projects with minimal oversight and design, operate, and maintain systems while minimizing impact on existing systems.
Apply fundamental concepts, practices, and procedures, and interpret technical information and instructions.
Monitor system performance during normal operations; identify problem areas and evaluate load efficiency, interface operability, and service availability.
Provide metric reports as requested and recommend solutions to resolve issues.
Develop positive working relationships and coordinate work activities effectively.
Communicate effectively orally and in writing, and maintain accurate records and files.
Support company goals and represent the company positively and professionally.
Manage personal development and maintain current industry knowledge to leverage effective or emerging technologies.
Provide mentoring and training to junior staff.