IT Telecom Analyst

Duke Energy Corporation•Charlotte, NC

1d•Hybrid

About The Position

This position provides enterprise-level architecture, design, and support for telecommunications services used by infrastructure and business applications. Technologies may include SONET, DWDM, OTN, LAN, VoIP, land mobile radio, microwave packet radio, and other hardware and software solutions. The role may also integrate applications that enable use, support, and monitoring of these technologies; develop and maintain routine work procedures; and define standard designs and methodologies for installation, support, and upgrades. Work may involve evaluation, acquisition, design, installation, integration testing, component upgrades, operational support, and performance monitoring. Telecommunications roles in this job family include implementation coordination, project coordination, data/voice/transport/radio design and support, operations support, carrier/wireless provisioning and billing, training and SharePoint support, and process, metrics, and ITSM tools support. The role provides technical expertise for well-defined problems, contributes to team planning and decisions, prepares technical documentation and reports, conducts defined engineering studies and assignments, and designs, operates, and maintains systems while minimizing impact on existing systems. It monitors system performance and service availability, recommends solutions, maintains records, coordinates work with colleagues, and supports company goals. The employee is also expected to maintain industry knowledge and provide mentoring and training to junior staff. The position is hybrid after onboarding, with work from remote and onsite locations. Employees must live within 50 miles one way of their designated Duke Energy facility and are expected to report there as directed, averaging three full workdays per regular workweek. The work is primarily office-based, with some plan and substation visits requiring PPE. Travel is 5–15%.

Requirements

Associate degree and at least 2 years of related work experience; alternatively, a high school diploma or GED and at least 5 years of related work experience.
Ability to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.
Ability to report to the assigned Duke Energy facility as directed, averaging three full workdays per regular workweek, and to live within 50 miles one way of that facility.
Ability to travel 5–15%.

Nice To Haves

Previous Duke Energy experience.
Three years of network engineering experience.
One year of experience with Microsoft Windows operating systems and Microsoft Office.
Ability to work independently with some direct supervision or review.
Proficient troubleshooting and problem-solving skills.
Experience with role-specific technical software and hardware; general computer usage and support skills; ability to research independently, multitask, and meet deadlines under tight timeframes.
Ability to work effectively with individuals from varied socioeconomic, cultural, and ethnic backgrounds and build working relationships at different organizational levels.
Ability to work effectively in a work-plan-driven team environment.
Good written and oral communication skills.
Ability to apply defined telecommunications technologies to the business.
Proficient knowledge of telecommunications systems and associated safety policies, practices, work procedures, and regulatory requirements.
Effective interpersonal skills, including listening, conflict management, approachability, and negotiation.
Ability to prioritize activities effectively and focus team efforts based on priority.

Responsibilities

Provide engineering and technical expertise and guidance to identify, analyze, and resolve well-defined problems in the area of expertise.
Contribute to team decisions and business goals through planning, organizing, estimating, scheduling, and monitoring work activities; adapt to changing priorities and make decisions that may affect the team’s work.
Prepare accurate technical reports, correspondence, documentation, calculations, and sketches for well-defined problems and analyses of moderate scope and complexity.
Conduct engineering studies and assignments, completing routine projects with minimal oversight and designing, operating, and maintaining systems with minimal impact on existing systems.
Apply fundamental concepts, practices, and procedures, and interpret technical information and instructions.
Monitor system performance, identify problem areas, evaluate load efficiency, interface operability, and service availability, provide metric reports as requested, and recommend solutions.
Develop working relationships to coordinate activities; communicate effectively orally and in writing; and maintain accurate records and files.
Support company goals and represent the company positively and professionally.
Manage personal development and maintain current industry knowledge to apply effective or emerging technologies.
Provide mentoring and training to junior staff.