IT Technology Services Senior Specialist (multiple positions available)
About The Position
SAP America, Inc. seeks an IT Technology Services Senior Specialist to contribute to SAP’s Global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise. This is a full-remote position associated with SAP’s Newtown Square, Pennsylvania location. The role safeguards and optimizes customer investments in GCO by advising on customer landscapes and complex lifecycle changes, coordinating technical and cloud service delivery, and guiding customers through architecture, security, compliance, network, and migration topics. The role requires up to 60% domestic travel to SAP offices and customer sites for implementations and workshops. The Senior Specialist serves as a trusted technical and delivery advisor and primary contact for customer technology and cloud-service delivery discussions. The position works with GCO delivery teams, account teams, TechOps, partners, system integrators, and SAP Professional Services to deliver services throughout the customer lifecycle, resolve issues, and support customer-specific cloud roadmaps. The role also presents the private offering and its technical details and engagement model to internal and external stakeholders.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field and six years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields and four years of experience.
- Four years of experience with SAP S/4HANA architecture and design.
- Four years of experience with SAP S/4HANA upgrades and migration.
- Four years of experience with SAP HANA database management using scale-out architecture.
- Four years of experience with cloud computing in Azure.
- Four years of experience with automation of system restarts and refreshes using SAP LaMa.
- Four years of experience troubleshooting production performance issues and tuning.
- Four years of experience with Business Technology Platform (BTP).
- Four years of experience supporting SAP Billing and Revenue Innovation Management (BRIM), including SAP CC and CM niche components.
- Microsoft Certified: Azure Fundamentals certification.
- Ability to travel domestically up to 60% to SAP offices and customer sites for implementations and workshops.
Responsibilities
- Act as a trusted technical and delivery advisor in safeguarding and optimizing customer investment into GCO.
- Own customer landscapes and advise on critical and complex landscape changes during lifecycle management.
- Work with GCO internal service delivery teams to provide quality services throughout the customer lifecycle.
- Serve as the primary customer contact for technology and cloud-service delivery discussions.
- Run regular stakeholder cadence and manage expectations regarding service delivery.
- Act as the first escalation point and orchestrate SAP delivery experts for technical discussions as needed.
- Understand customer-landscape interdependencies within and beyond GCO.
- Support account and TechOps teams in executing service delivery plans and calendars.
- Analyze customer technical requirements, coordinate with GCO delivery teams, and drive topics to customer-satisfactory resolution.
- Present the private offering, technical details, and engagement model to internal and external stakeholders.
- Support customers or SAP services teams in building customer-specific cloud roadmaps covering infrastructure architecture, technical managed services, security, and integration.
- Guide customers on technical topics including business continuity, security, compliance, and networks.
- Assess customer security and network requirements against the SAP security architecture framework.
- Conduct monthly technical and operational reviews to measure progress against the defined cloud architecture and roadmap.
- Establish and drive resolution plans through completion.
- Support migration roadmaps with partners, system integrators, or SAP Professional Services.
Benefits
- Employee referral program, subject to eligibility criteria.
- Variable incentive opportunity, with target amount and payout dependent on company and individual performance.
- SAP benefits are referenced, but specific benefits are not enumerated in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
