IT Technology Services Senior Specialist (Multiple Positions Available)
About The Position
SAP America, Inc. seeks multiple IT Technology Services Senior Specialists at its Tempe, Arizona location. The role supports technical workstreams and coordinates technical stakeholders in engagements. It involves explaining complex technical topics to stakeholders, coordinating delivery with technology partners, deploying and operating technical solutions, supporting integrated on-premise, cloud, and hybrid system landscapes, and providing expert consulting and system optimization services. The position also supports proposals, escalated projects, testing, issue resolution, workshops, training, and service portfolio development. It may include taking responsibility as a subproject or team lead, supporting people development, and mentoring technology consultants. The position uses SAP platforms and hyperscale cloud environments to help customers transform toward an intelligent enterprise. Candidates must have a bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field and six years of progressive post-baccalaureate experience in the offered or a related occupation, or a master's degree or foreign equivalent in a related field and four years of experience. Required experience includes four years in each of the specified SAP architecture, administration, consulting, implementation, cloud, operations, capacity planning, recovery, and program improvement areas, as well as the listed certifications. The role is based in Tempe, Arizona, under a hybrid work model. Travel is listed as not applicable. The annual base salary range is $135,949 to $216,128; the targeted combined range including variable incentive is $144,500 to $245,600. Actual compensation depends on factors including education, skills, experience, role scope, and location. Benefits are referenced via SAP’s North America Benefits information, but specific benefits are not enumerated in the posting.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, plus six years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in a related field plus four years of experience.
- Four years of experience evaluating SAP architecture, identifying gaps and improvement areas, implementing targeted enhancements aligned with customer IT objectives, and owning key technology decisions.
- Four years of experience administering and maintaining SAP systems, including S/4HANA, ERP, and NetWeaver, and databases including HANA, Oracle, ASE, and SQL Server.
- Four years of experience guiding customers on technical aspects, including business continuity, security and compliance, and networking.
- Four years of experience with full-cycle implementations, including sizing, installations, configuration, go-live, maintenance, and support.
- Four years of experience designing and implementing solutions across AWS, Google Cloud Platform, and Microsoft Azure.
- Four years of experience managing solution operations across cloud environments, including SAP BTP, public and private clouds, and SaaS offerings.
- Four years of experience conducting database and server capacity planning and developing processes to project growth and meet future requirements.
- Four years of experience administering data recovery plans and architecting and implementing backup and disaster recovery solutions.
- Four years of experience performing or directing revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.
- SAP Certified Technology Associate - SAP HANA 2.0 certification.
- SAP Certified Technology Specialist - S/4 HANA Conversion and SAP System Upgrade certification.
- SAP Certified Technology Associate - OS/DB Migration for SAP NetWeaver 7.52 certification.
- SAP S/4 HANA - Zero Downtime Option for SAP S/4 HANA Updates and Upgrades certification.
- Google Cloud Certified Associate Cloud Engineer certification.
Responsibilities
- Explain complex technical aspects to stakeholders, including non-technical audiences.
- Support coordination of delivery activities with technology partners.
- Plan and execute solution deployment.
- Leverage SAP’s latest technology platforms and reinforce their benefits.
- Support transformation toward an intelligent enterprise.
- Implement and support operation of technical system landscapes.
- Support setup and connectivity of integrated on-premise, cloud, and hybrid system landscapes using current methodologies.
- Deliver technology-component-specific expert consulting and system optimization services.
- Support solution proposals and bid management.
- Support escalated projects.
- Occasionally take responsibility as a subproject lead or team lead for service delivery.
- Support line managers with people development tasks.
- Deliver customer workshops and trainings.
- Create project documentation for delivered services.
- Support evolution of the relevant services portfolio section and related areas; own a service or support portfolio updates.
- Support solution testing and issue resolution.
- Mentor technology consultants.
- Evaluate SAP architecture to identify gaps and improvements, implement targeted enhancements aligned with customer IT objectives, and own key technology decisions.
- Administer and maintain SAP systems, including S/4HANA, ERP, and NetWeaver, and databases including HANA, Oracle, ASE, and SQL Server.
- Guide customers on technical aspects including business continuity, security, compliance, and networking.
- Perform full-cycle implementations, including sizing, installation, configuration, go-live, maintenance, and support.
- Design and implement solutions across AWS, Google Cloud Platform, and Microsoft Azure.
- Manage operational aspects of solutions across cloud environments, including SAP BTP, public and private clouds, and SaaS offerings.
- Conduct database and server capacity planning and develop processes to project growth and meet future requirements.
- Administer data recovery plans by architecting and implementing backup and disaster recovery solutions.
- Perform or direct revisions, repairs, or expansions of existing programs to improve operating efficiency or meet new requirements.
Benefits
- SAP refers applicants to its North America Benefits summary and eligibility requirements; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
