IT Technology Services Senior Specialist (multiple positions available)
About The Position
SAP America, Inc. seeks multiple IT Technology Services Senior Specialists at its Newtown Square, Pennsylvania location. The role designs and develops systems, applications, products, and services to optimize and automate business processes and improve work efficiency. It provides expert operational support, facilitates service and product lifecycles, delivers assigned project outcomes, and enhances complex systems and processes. The position also represents SAP to customers and advocates for end users by understanding their needs, behaviors, and usage patterns. It promotes user experience and user-centered design practices in current and future development efforts. The role conducts technical feasibility studies and solution reviews; defines and reviews technical blueprints for internal IT projects; customizes and develops enhancements; implements solutions; and produces technical documentation. It supports problem management and continuous improvement, participates in de-escalation activities, contributes to Build to Run engagement, and helps define technical standards and frameworks. The position follows a hybrid work model. Travel is not required.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Management Information Systems, Mathematics, Engineering, or a related field, and six years of experience in the job offered or a related occupation; alternatively, a combination of education and experience equivalent to a bachelor’s degree.
- Alternatively, a master’s degree or foreign equivalent in Computer Science, Management Information Systems, Mathematics, Engineering, or a related field, and four years of experience in the job offered or a related occupation.
- At least four years of experience with SAP architecture.
- At least four years advising customers on technical requirements and constraints, and supporting them in technical situations throughout the lifecycle.
- At least four years of technical planning, implementing, configuring, and integrating SAP solutions.
- At least four years using Agile methodologies, including Scrum, Scaled Agile Framework (SAFe), and blended approaches.
- At least four years of experience with S/4HANA architecture, conversion, migration path, methodology, and tools.
- At least four years of experience with SAP cloud solutions and integration scenarios of SAP systems with SCP and BTP.
- At least four years managing SAP environments on hyperscaler cloud platforms, including Azure, AWS, or Google Cloud Platform.
Responsibilities
- Provide expert support in operations.
- Facilitate the service lifecycle and product lifecycle.
- Deliver outcomes of assigned projects.
- Enhance complex systems and processes.
- Represent SAP to customers.
- Advocate for end users by understanding their needs, behaviors, and usage patterns.
- Promote the role of User Experience and apply user-centered design methodologies and practices to current and future development efforts.
- Execute technical feasibility studies and solution reviews.
- Define and review technical blueprints for internal IT projects.
- Customize and develop enhancements.
- Implement solutions and provide technical documentation.
- Execute and support problem management and continuous improvement.
- Participate in de-escalation activities.
- Contribute to the Build to Run engagement.
- Contribute to the definition of technical standards and frameworks.
Benefits
- The posting refers to SAP North America Benefits but does not enumerate specific benefits.
- Employee Referral Program eligibility is mentioned, subject to the applicable policy and criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
