IT Technology Services Senior Specialist (multiple positions available)

SAP Careers • Newtown Township, PA

1d • $127,525 - $216,128 • Hybrid

About The Position

SAP America, Inc. seeks an IT Technology Services Senior Specialist in Newtown Square, Pennsylvania, to act as a trusted technical advisor in safeguarding and optimizing customer investments in SAP Enterprise Cloud Services (ECS). The role governs customer relationships from a technical perspective, advocates for customers, and works with Customer Engagement Managers (CDMs) and ECS service delivery teams to provide quality services and resolve technical complexities throughout the customer lifecycle.

The specialist is the primary customer contact for technology discussions and the escalation point for technical issues. The role involves understanding customer businesses, goals, and challenges; advising on technical requirements and constraints; identifying ECS services that provide value; evaluating SAP architectures and improvement opportunities; and helping determine short- and long-term IT investment needs. The specialist also keeps current with industry trends and SAP ecosystem vendors, defines service plans and action items, designs SAP configurations for performance and availability, and provides hands-on architect-level support for SAP projects in coordination with business and infrastructure teams.

This is a hybrid position based at 3999 West Chester Pike, Newtown Square, PA 19073, with up to 20% domestic travel to customer locations. The annual base salary range is $127,525–$216,128; the targeted combined range, including variable incentive target, is $144,500–$245,600. Actual compensation depends on factors including education, skills, experience, role scope, and location. SAP refers candidates to its North America Benefits information for benefits and eligibility details.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Engineering, Electronics Engineering, Information Technology, or a related field, plus six years of experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields plus four years of experience.
• At least four years of experience with architecture, implementation, and administration of complex SAP landscapes, including ECC, S/4HANA, BW/4HANA, PI/PO, Solution Manager, SLT, GBT, GTS, and DP Agent, across development, QA, and production environments, including system builds, client strategies, transport management, and global landscape standardization.
• At least four years of experience with data integration using SAP BTP integration services, including SAP Integration Suite, to connect on-premises SAP systems with cloud solutions.
• At least four years of experience reviewing root cause analysis reports for high-priority incidents and problems and ensuring they are documented to prevent recurrence.
• At least four years of experience performing SAP BASIS administration, including system installation, configuration, monitoring, troubleshooting, transport management, kernel upgrades, patching, and performance optimization.
• At least four years of experience administering activities in modern virtualized cloud-based and on-premises environments, or performing SAP BASIS HANA administration in a strong virtualization environment.
• At least four years of experience with SAP system monitoring, performance tuning, job monitoring, log and dump analysis, memory or buffer tuning, kernel and support package upgrades, and go-live support.
• At least four years of experience managing SAP transports, BI/BW loads and process chains, HANA replication, issue resolution, and monitoring across multiple SAP landscapes.
• At least four years of experience monitoring enterprise databases, including SAP HANA, Microsoft SQL Server, and SAP ASE (Sybase), and handling backup and recovery, replication configuration, performance tuning, database locks, updates, and health monitoring.
• At least four years of experience monitoring SAP systems and databases, analyzing system logs, resolving short dumps, tuning memory and buffer parameters, managing background jobs, and optimizing system performance.
• At least four years of experience performing SAP system sizing and capacity reviews for SAP and HANA.
• Ability to travel domestically up to 20% to customer locations for meetings.

Responsibilities

• Govern ECS customer relationships from a technical perspective and advocate for customers.
• Work with CDMs and ECS internal service delivery teams to provide quality services and resolve technical complexities throughout the customer lifecycle.
• Serve as the primary customer contact for technology discussions and as the escalation point for technical issues.
• Understand customer businesses, goals, and challenges and suggest solutions and services.
• Advise customers on technical requirements and constraints, including during critical IT situations.
• Identify and position ECS portfolio services that deliver value to customers.
• Evaluate current SAP architecture, identify weaknesses, and pursue improvement opportunities.
• Determine short- and long-term IT investment needs to drive strategic SAP direction.
• Facilitate evaluation and selection of software product standards.
• Stay informed about industry and market trends and maintain working relationships with SAP ecosystem vendors.
• Identify top issues, define service plans, and drive implementation of action items across customer landscapes.
• Design SAP configurations to maximize system performance and availability.
• Manage and provide hands-on architect-level support for current and future SAP-related projects.
• Collaborate and coordinate with business and internal infrastructure teams to deliver stable, highly available business systems.
• Travel domestically up to 20% to customer locations for meetings.

Benefits

• SAP refers candidates to its North America Benefits information for a summary of benefits and eligibility requirements; specific benefits are not detailed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior