IT Systems Support Specialist

Holton Community Hospital•Holton, KS

1d•Onsite

About The Position

The IT Systems Support Specialist provides on-site, hands-on technical support and manages core IT infrastructure for a small Critical Access Hospital. This role supports clinical and business operations by maintaining end-user devices, networks, servers, security systems, and Microsoft 365. The ideal candidate is a versatile, service-oriented professional comfortable working across multiple IT domains in a healthcare setting.

Requirements

Associate degree in Information Technology, Computer Science, or related field or equivalent experience.
2+ years of experience in IT support or systems administration (healthcare experience preferred).
Working knowledge of: Windows desktop and server environments
Working knowledge of: Active Directory and Group Policy
Working knowledge of: PC hardware troubleshooting
Working knowledge of: Basic networking concepts (TCP/IP, DNS, DHCP)
Strong customer service and communication skills.
Ability to work independently and prioritize tasks in a small-team environment.

Nice To Haves

Experience with Microsoft 365 administration.
Experience with SharePoint (site permissions, document libraries).
Experience with Microsoft Intune / endpoint management.
Familiarity with RMM tools.
Experience with backup and disaster recovery systems.
Knowledge of firewalls and network security.
Experience working in a healthcare or regulated environment.

Responsibilities

Install, configure, maintain, and troubleshoot PCs, laptops, printers, faxes, scanners, label printers, tablets, phones, TVs, etc.
Provide technical support for organizational staff, including clinical and administrative users.
Document support requests and resolutions in a help desk system.
Manage user accounts, permissions, and access using Active Directory and Group Policy.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Assist with device enrollment and management using Microsoft Intune.
Perform basic network administration, including switch management and Wi-Fi troubleshooting.
Install and maintain network cabling, wall drops, patch panels, and equipment racks.
Assist with firewall, router, and VPN configuration and troubleshooting.
Monitor network performance and respond to connectivity issues.
Assist with support of EHR (electronic health record) systems and other healthcare-related support systems (medication dispensing system, telemetry, telemedicine).
Assist in maintaining on-prem and/or virtual servers (Windows Server).
Support system installations, patching, updates, and routine maintenance.
Assist with backup systems, disaster recovery (DR) processes, and restore testing.
Monitor systems using Remote Monitoring and Management (RMM) tools.
Follow hospital IT security policies and healthcare compliance requirements (HIPAA).
Assist with endpoint protection, patch compliance, and access control.
Identify and escalate potential security incidents or vulnerabilities.
Document systems, configurations, procedures, and troubleshooting steps.
Coordinate with vendors and managed service providers as needed.
Support after-hours or on-call responsibilities as required.
Perform other IT-related duties as assigned to support hospital & clinic operations.
Basic understanding of HL7 interfaces and healthcare system integrations
Ability to monitor interface status, identify errors, and coordinate troubleshooting with vendors
Familiarity with data flow between EHR, lab, radiology, and third-party systems

Benefits

Health
Dental
Vision
Life
Retirement Savings with Employer Match
Health Savings Accounts - with Employer Contribution
Flex Spending Accounts
Supplemental coverage policies including STD, LTD, Accident, Hospital Confinement, Cancer
Paid Time Off
Corporate Purchasing Discounts