IT Support Systems Specialist

Agree Limited Partnership • Royal Oak, MI

1d • Onsite

About The Position

The IT Support Systems Specialist owns the frontline IT experience across devices, identity, and Microsoft 365. This role is the first point of contact for team members and provides on-site and remote support while maintaining endpoint and collaboration-tool health and security through Intune/Autopilot, Entra ID, and Microsoft Defender. The Specialist reports to the Chief Information Officer and works closely with business leaders across the company. This is an onsite position at the company’s office in Royal Oak, Michigan.

The role operates the service desk and ticket queue, supports user accounts and access, provisions and maintains Windows devices, and administers Microsoft 365 services. It also handles initial triage of phishing and Defender alerts, coordinates employee joiner/mover/leaver processes, supports conference-room technology, maintains hardware inventory, coordinates with vendors, and reports on service levels and endpoint health. The Specialist is expected to improve the team-member experience and reduce recurring incidents and operational risk.

Agree Realty Corporation is a high-growth real estate investment trust based in Royal Oak, Michigan, focused on acquiring and developing properties net leased to retail tenants. As of September 30, 2026, the company reported owning and operating 2,888 properties across all 50 states, containing approximately 61 million square feet of gross leasable area.

Requirements

• At least 5 years of experience supporting Windows endpoints and Microsoft 365 in a business environment.
• Hands-on experience with Microsoft Intune/Autopilot, including provisioning, update rings, and app packaging.
• Experience with PowerShell.
• Working knowledge of Exchange Online, Teams, and SharePoint/OneDrive administration.
• Familiarity with Microsoft Defender for Endpoint and Microsoft Defender for M365, and incident first-response practices.
• Outstanding customer service and communication skills, including the ability to remain calm under pressure in executive-facing situations.
• Organized and detail-oriented, with strong ticket documentation and follow-through.

Nice To Haves

• Microsoft 365, security, or endpoint industry certifications, such as MD-102, MS-102, or SC-200.
• Teams Rooms or A/V support experience.
• Basic networking knowledge, including Wi-Fi, VLAN, and printing.
• Experience with knowledge base tools and ITIL-lite incident, request, and change processes.

Responsibilities

• Operate the ticket queue, meet documented SLAs, publish clear how-to articles, analyze trends, and reduce repeat incidents.
• Provision, deprovision, and modify accounts, groups, mailboxes, and licenses; reinforce Multi-factor Authentication and Single Sign-on best practices in Entra ID.
• Provision, patch, and support Windows 10/11 laptops through Intune/Autopilot; manage BitLocker keys and device compliance; coordinate warranty and RMA matters.
• Work with infrastructure partners to troubleshoot Meraki and/or A/V equipment when necessary.
• Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams, including Teams Rooms/Phones; manage distribution groups and shared mailboxes.
• Triage phishing and Defender alerts, capture evidence, isolate endpoints when needed, and escalate to security partners according to the playbook.
• Execute joiner/mover/leaver processes, including day-one readiness, equipment logistics, application access, and exit collections; coordinate with People & Culture.
• Ensure conference rooms are meeting-ready, quickly triage issues for executive and board meetings, and coordinate vendor repairs when required.
• Maintain accurate asset inventories and spares; coordinate third parties for printers, connectivity, and hardware repairs.
• Publish monthly SLA, customer satisfaction, and endpoint health dashboards; recommend improvements to reduce friction and risk.

Benefits

• 100% company-paid monthly health insurance premiums for team members and dependents.
• 100% company-paid short-term, long-term, and life insurance premiums for team members.
• Simple IRA retirement plan with a 3% company match.
• Three company-provided lunches per week.
• Onsite fully equipped gym and locker rooms.
• Opportunity to volunteer at a charity of the team member’s choosing through the Agree Gives Back program.
• Modern office building with a café, auditorium, coffee bar, and open-area collaboration workspaces.
• Ongoing professional development and technology training opportunities.
• Generous compensation and benefits packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed