IT Support Systems Specialist

Agree Limited Partnership • Royal Oak, MI

2d • Onsite

About The Position

The IT Support Systems Specialist owns the frontline IT experience across devices, identity, and Microsoft 365. The role is the first point of contact for team members and provides on-site and remote support while maintaining the health of the environment through Intune/Autopilot, Entra ID, and Microsoft Defender. The Specialist reports to the Chief Information Officer and works closely with business leaders across the company. This is an onsite position based in Royal Oak, Michigan.

Agree Realty Corporation is a high-growth real estate investment trust based in Royal Oak, Michigan, focused primarily on acquiring and developing properties net leased to retail tenants. The company describes its portfolio as comprising 2,888 properties in all 50 states and approximately 61 million square feet of gross leasable area, as of September 30, 2026.

The company offers compensation and benefits that include company-paid insurance premiums, a Simple IRA with a company match, lunches, an onsite gym and locker rooms, volunteer opportunities, and professional development and technology training. Its office includes a café, auditorium, coffee bar, and open collaboration workspaces.

Requirements

• At least 5 years supporting Windows endpoints and Microsoft 365 in a business environment.
• Hands-on experience with Microsoft Intune/Autopilot, including provisioning, update rings, and app packaging.
• Experience with PowerShell.
• Working knowledge of Exchange Online, Teams, and SharePoint/OneDrive administration.
• Familiarity with Microsoft Defender for Endpoint and Microsoft 365, and incident first-response practices.
• Outstanding customer service and communication skills, including the ability to remain calm in executive-facing situations.
• Organized and detail-oriented, with strong ticket documentation and follow-through.

Nice To Haves

• Industry certifications across Microsoft 365, Security, or Endpoint, such as MD-102, MS-102, or SC-200.
• Teams Rooms or audiovisual support experience.
• Basic networking knowledge, including Wi-Fi, VLAN, and printing.
• Experience with knowledge base tools and ITIL-lite incident, request, and change processes.

Responsibilities

• Operate the service desk ticket queue, meet documented SLAs, publish how-to articles, analyze trends, and reduce repeat incidents.
• Provision, deprovision, and modify accounts, groups, mailboxes, and licenses; reinforce multifactor authentication and single sign-on best practices in Entra ID.
• Provision, patch, and support Windows 10/11 laptops using Intune/Autopilot; manage BitLocker keys and device compliance; coordinate warranty and RMA matters; and work with infrastructure partners to troubleshoot Meraki and audiovisual equipment when needed.
• Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams, including Teams Rooms and Phones; manage distribution groups and shared mailboxes.
• Triage phishing reports and Microsoft Defender alerts, capture evidence, isolate endpoints when needed, and escalate to security partners according to playbooks.
• Execute joiner/mover/leaver processes, including day-one readiness, equipment logistics, application access, and exit collections; coordinate with People & Culture.
• Keep conference rooms meeting-ready, provide quick triage for executive and board meetings, and coordinate vendor repairs when required.
• Maintain accurate asset inventories and spare equipment; coordinate with third parties for printers, connectivity, and hardware repairs.
• Publish monthly SLA, customer satisfaction, and endpoint health dashboards; recommend improvements to reduce friction and risk.

Benefits

• 100% company-paid monthly health insurance premiums for team members and dependents.
• 100% company-paid short-term disability, long-term disability, and life insurance premiums for team members.
• Simple IRA retirement plan with a 3% company match.
• Three company-provided lunches per week.
• Onsite fully equipped gym and locker rooms.
• Opportunity to volunteer at a charity of the employee's choosing through the Agree Gives Back program.
• Ongoing professional development and technology training opportunities.
• Generous compensation and benefits packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed