IT Support

Primary Residential Careers • Cranston, RI

1d • Onsite

About The Position

This role involves providing technical assistance and support to users, diagnosing and resolving hardware, software, and network issues. The IT Support specialist will also educate users on IT best practices, collaborate with the IT team, and stay updated on industry trends.

Requirements

• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network and system administration principles.
• Experience with troubleshooting common IT issues (hardware, software, and network).
• Proficiency in using ticketing systems and remote desktop tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude and strong interpersonal skills.
• Ability to communicate clearly and effectively.
• Ability to utilize a computer.
• Ability to maintain a work schedule.
• Ability to effectively perform in an office setting.
• Ability to work extended hours may be required.
• Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

• Proven experience as IT support or in a similar role preferred but not critical.

Responsibilities

• Respond to user inquiries and provide technical assistance via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues.
• Provide support for operating systems, productivity software, and other business applications.
• Educate users on best practices and provide guidance on IT-related matters.
• Collaborate with other IT team members to resolve complex issues.
• Stay updated with the latest industry trends and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed