IT Support

Primary Residential Mortgage • Cranston, RI

7h • Onsite

About The Position

This role involves providing technical assistance to users, diagnosing and resolving various IT issues, and educating users on best practices. The position requires collaboration with the IT team and staying updated with industry trends. Employees must be able to communicate clearly, use a computer, maintain a work schedule, and perform effectively in an office setting. Compliance with mortgage and fair lending laws, as well as company policies, is mandatory. Extended hours may be required.

Requirements

• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network and system administration principles.
• Experience with troubleshooting common IT issues (hardware, software, and network).
• Proficiency in using ticketing systems and remote desktop tools.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude and strong interpersonal skills.
• Must be able to communicate clearly and effectively.
• Must be able to utilize a computer.
• Must be able to maintain a work schedule.
• Must be able to effectively perform in an office setting.
• Must be able to maintain and ensure secure privacy of borrower (and other protected) information.
• Must comply with and adhere to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

• Proven experience as IT support or in a similar role preferred but not critical.

Responsibilities

• Respond to user inquiries and provide technical assistance via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues.
• Provide support for operating systems, productivity software, and other business applications.
• Educate users on best practices and provide guidance on IT-related matters.
• Collaborate with other IT team members to resolve complex issues.
• Stay updated with the latest industry trends and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed