IT Support Internship

IWCO • Chanhassen, MN

22h • Onsite

About The Position

The Help Desk Support / System Administrator Intern plays a crucial role in providing technical assistance to IWCO employees and supporting the ongoing maintenance of endpoint devices to ensure smooth daily operations. This internship offers hands-on experience in both Help Desk support and introductory System Administration, allowing the intern to develop practical skills in troubleshooting, customer service, and endpoint management. A positive attitude, strong work ethic, and willingness to learn are equally important as technical aptitude for success in this role.

Requirements

• Ability to troubleshoot common issues, perform system configuration, and assist with basic system administration tasks
• Understanding of networking concepts including IP addressing, DNS, DHCP, and routing
• Ability to diagnose and resolve network connectivity problems
• Basic knowledge of computer hardware components and peripherals
• Ability to assist users with software installation, configuration, and usage issues
• Understanding of IT security best practices and policies
• Excellent verbal and written communication skills
• Ability to explain technical concepts clearly and patiently to non-technical users
• A calm, empathetic, and customer-focused approach, especially when assisting frustrated users
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently or collaboratively with IT staff to resolve issues
• Capable of managing multiple support requests and prioritizing urgent issues effectively
• Strong documentation habits and adherence to established processes and procedures
• Eagerness to learn new technologies and stay current with industry trends
• Adaptability to changing priorities and willingness to take on new challenges

Nice To Haves

• Hands-on experience in Help Desk support and system administration
• Exposure to enterprise IT environments, tools, and best practices
• Mentorship from experienced IT professionals
• Opportunity to develop both technical and professional skills
• Potential consideration for future IT roles at IWCO

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or in person
• Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner
• Document support requests, troubleshooting steps, resolutions, and follow-up actions in the help desk ticketing system
• Assist in managing, maintaining, and deploying endpoint computing devices
• Create, modify, and maintain user accounts, permissions, and access rights
• Document system configurations, standard processes, and troubleshooting procedures
• Analyze technical issues and propose effective solutions
• Investigate and resolve incidents related to software, hardware, and connectivity issues
• Escalate complex or unresolved issues to appropriate IT personnel when necessary
• Provide excellent service to both clients and IT staff by addressing inquiries professionally and courteously
• Ensure timely resolution of support tickets while maintaining high service quality standards
• Communicate effectively with non-technical users to understand their needs and concerns

Benefits

• Equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law.
• Accommodations are available for individuals with disabilities upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree