IT Support Specialist

Cornell Pump • Nashville, TN

1d • $23 - $25 • Onsite

About The Position

As the IT Support Specialist, you will ensure smooth computer operations so end users can efficiently complete their work. This role involves receiving, prioritizing, documenting, and resolving help requests using diagnostic tools and providing hands-on, in-person desktop support.

Requirements

• Demonstrated verbal and written communication skills
• Knowledge of computer hardware (desktops, laptops, mobile devices).
• Experience with Windows desktop and server operating systems.
• Skilled in supporting applications like Microsoft Office, antivirus, Adobe, CAD, and scanner software.
• Proficient with diagnostic utilities and technical research.

Nice To Haves

• An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or Information Systems
• 2-4 years of hands-on experience in IT support or a similar technical role.
• Equivalent work experience or relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) will also be considered.

Responsibilities

• Manage and document support requests through the IT ticketing system.
• Respond to end-user inquiries via phone and email with professionalism.
• Gather detailed information about issues and build rapport with users.
• Prioritize and escalate problems as needed.
• Troubleshoot and resolve hardware and software issues using diagnostic tools and online resources.
• Install, configure, and maintain software, hardware, and antivirus, and perform preventative maintenance on workstations and peripherals.
• Verify fixes and follow up to ensure user satisfaction.
• Analyze trends to prevent recurring issues and develop user guides and FAQs.

Benefits

• 10 paid holidays and PTO starting at two weeks per year
• 401K Plan – Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental/Vision coverage
• Pet Insurance
• Company-paid Employee Assistance Program (EAP)
• Two weeks of paid Parental Leave
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D
• Supplemental health insurance: hospital, accident, and critical illness insurance
• Safety Shoes: Get up to $250 reimbursed every two years
• Prescription Safety Glasses: Get up to $250 reimbursement every two years
• Employee Rewards and Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree