IT Support Specialist

Allstar•Sibley Township, MN

2d•$50,000 - $55,000•Onsite

About The Position

We're hiring a Tier II IT Support Administrator to join our growing IT team in Eden Prairie, MN. This is an onsite role supporting end users across multiple environments with a strong focus on remote troubleshooting, account administration, licensing support, and first-response networking support. This is an excellent opportunity for someone early in their IT career who wants hands-on exposure to different systems, environments, and technologies - especially candidates coming from an MSP (Managed Service Provider) background.

Requirements

1–3+ years of IT support or help desk experience
MSP experience strongly preferred
Experience supporting users remotely in a professional environment
Familiarity with Azure Active Directory (Azure AD)
Familiarity with Microsoft 365 administration
Familiarity with User account management
Familiarity with Basic networking support
Experience supporting larger user environments (500+ users) is a plus
Strong communication and customer service skills
Highly organized with the ability to prioritize competing requests
Comfortable working with frustrated users while maintaining professionalism
Strong troubleshooting mindset and urgency

Nice To Haves

MSP experience

Responsibilities

Provide Tier II technical support to end users over phone, email, and remote support tools
Troubleshoot networking, connectivity, and user access issues
Support Azure Active Directory (Azure AD) administration
Add, remove, and manage user licenses and permissions
Respond to support tickets and prioritize multiple requests throughout the day
Assist users who may be frustrated or experiencing urgent technical issues
Escalate advanced technical problems when needed
Support a fast-paced environment with multiple clients, systems, and architectures