IT Support Specialist
About The Position
Carrier Process Equipment Group (CPEG) offers customers a comprehensive line of large industrial processing equipment for a wide variety of industries. By combining engineering expertise including high tolerance fabrication and assembly, we design and manufacture custom bulk processing equipment solutions. CPEG Buffalo LLC is seeking a full time, on site IT Support Specialist. This role supports the Enterprise network infrastructure on a Cisco platform, maintaining reliable network connectivity of all satellite locations. This role will work alongside our Managed Service Provider in the design, implementation and maintenance of infrastructure data center leveraging vSphere and Horizon view. Must have working knowledge of virtualization technology, specifically VMWare and networking with Cisco products.
Requirements
- Bachelor's degree in Computer Science or related field and two (2) to four (4) years of IT experience in manufacturing, engineering or related industry;
- Experience with VMware technologies
- Knowledge of computer and/or network security systems, applications, procedures and techniques
- Ability to identify and resolve computer system malfunctions and operations problems.
- Ability to communicate technical information to nontechnical personnel.
- Ability to communicate clearly and effectively with staff, vendors and peers.
- Strong attention to detail and solid follow-up capabilities.
Nice To Haves
- Previous project management experience with implementation of enterprise solutions and enhancements preferred.
Responsibilities
- High level design, implementation and maintenance of Infrastructure Data center leveraging vSphere and Horizon view;
- Establish network specifications by conferring with users; analyzing workflow, access, information and security requirements; designing router administration, including interface configuration and routing protocols.
- Establish network by evaluating network performance issues including availability, utilization throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures, establishing connections and firewalls.
- Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Install, upgrade and monitor software and hardware.
- Support ERP Systems Analyst in Server side database configuration and management
- Support Managed Service Provider with Help Desk troubleshooting
Benefits
- Generous paid time off
- 80 hours of holiday pay each year
- Employee Ownership (ESOP)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company contribution with Health Savings Account (HSA) participation
- Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses
- Company paid Basic Life Insurance
- Company paid Accidental Death & Dismemberment (AD&D)
- Company paid Long-Term Disability coverage
- Supplemental Short-Term Disability coverage (company pays 50% of premium)
- Voluntary coverages such as additional life insurance, accident insurance
- Employee Assistance Program (EAP) offering free, confidential support including legal and financial consultations, counseling services, estate planning, travel assistance, and work-life resources such as childcare, eldercare, and health advocacy.
- Employee Referral Program bonus
- Educational Assistance
- Career Advancement opportunities
- 401(k) plan with flexible loan feature
- Cash Balance Pension Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
