IT Support Specialist

Voyager Technologies, Inc. • Folsom, CA

9h • $75,000 - $130,000 • Onsite

About The Position

The IT Support Specialist - Folsom is a hands-on individual contributor role responsible for providing reliable, secure, and responsive IT support to Voyager users at the Folsom site. This role supports end-user computing, device lifecycle, account access, collaboration tools, conference room technology, local infrastructure touchpoints, secure-site workflows, and day-to-day ticket resolution in a regulated aerospace, defense, and space technology environment. This position is not a people-leadership role. The successful candidate will be a technically strong, customer-focused support professional who can operate independently on site, follow Voyager standards, document work clearly, and protect systems and data that require a Top Secret security clearance.

Requirements

• High school diploma or equivalent.
• 3+ years of hands-on IT support, desktop support, service desk, systems administration, or field support experience.
• Active Top Secret security clearance required at time of hire, with ability to maintain clearance eligibility.
• Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications.
• Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices.
• Ability to operate independently in an on-site support role while following enterprise IT, cybersecurity, and change-management standards.
• Strong customer service, written documentation, troubleshooting, prioritization, and communication skills.
• U.S. Person status required for ITAR/export-control eligibility.

Nice To Haves

• Experience supporting classified, secure, aerospace, defense, DoD, or government-contractor environments.
• Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools.
• Relevant certifications such as Security+, Network+, A+, Microsoft, ITIL, or similar.
• Experience supporting CUI, ITAR/EAR, CMMC, or other regulated data-handling requirements.
• Experience with conference room technology, AV support, local network troubleshooting, and executive or engineering-user support.

Responsibilities

• Provide hands-on Tier 1-3 IT support for users at the Folsom site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology.
• Respond to incidents and requests through Voyager's service desk platform, maintaining clear documentation, timely updates, and strong customer experience.
• Troubleshoot Windows, macOS, Microsoft 365, endpoint management, identity/access, VPN, printer, mobile device, and local connectivity issues.
• Escalate complex or enterprise-impacting issues through established IT, cybersecurity, networking, or vendor support paths.
• Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including provisioning, refresh, repair coordination, decommissioning, and inventory accuracy.
• Execute onboarding, offboarding, access changes, device setup, and secure return procedures in accordance with Voyager standards.
• Maintain local IT stock, asset records, labeling, and equipment readiness for new hires, visitors, and program needs.
• Support identity and access management workflows while following least-privilege, separation-of-duties, and approval requirements.
• Support Folsom site operations that require classified-access awareness, secure handling practices, and adherence to government security requirements.
• Assist with local network, conference room, printer, lab, and infrastructure touchpoints under direction from enterprise IT, networking, and cybersecurity teams.
• Follow change-control, incident-response, export-control, CUI, and security procedures when supporting systems or users.
• Participate in site activations, moves, audits, equipment refreshes, and operational readiness activities as needed.
• Create and maintain support documentation, knowledge articles, standard operating procedures, and troubleshooting guides.
• Identify recurring issues and recommend improvements to reduce ticket volume, improve user experience, and strengthen security.
• Provide user coaching on support processes, secure collaboration, approved tools, and basic technology practices.
• Collaborate with IT operations, cybersecurity, networking, facilities, and program stakeholders to support site needs.

Benefits

• Flexible Time Off (FTO)
• Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
• Flexible, affordable gym memberships with 12,700+ options nationwide, including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness, and more! No long-term contracts and FREE on-demand workout videos before you enroll
• 401(k) retirement plan with a 50% company match on contributions up to 8%, supporting long-term financial security
• Company wellness programs that support physical and mental well-being
• Additional voluntary benefits and employee support resources
• The opportunity to work alongside a highly talented team in an innovative, mission-driven environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED