IT Support Specialist

Tempus AI•Chicago, IL

6d•$60,000 - $80,000•Hybrid

About The Position

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. As a Mid-Level IT Support Specialist, you’ll play a critical role in fulfilling the mission of Tempus by providing secure and private cancer care technology methodologies for our clients and their patients. This role is perfect for someone skilled in troubleshooting, exceptional customer service, and utilizing enterprise IT tools. You’ll provide robust support to resolve hardware, software, and account issues, addressing and mitigating technology-related issues across the organization while gaining hands-on experience with industry-standard platforms.

Requirements

Minimum of 2 years in an IT-related field and/or relevant customer service troubleshooting role.
Associate’s degree in IT, Computer Science, or equivalent hands-on experience.
Proficiency in supporting both Mac OS-X and Microsoft Windows operating systems.
Experience installing and troubleshooting SaaS products and collaboration tools (Google Workspace, Slack, Dropbox).
Familiarity with SaaS ticketing systems, basic network troubleshooting, and enterprise identity management platforms.
Exceptional problem-solving and customer service mindset, clear verbal and written communication skills, and the ability to write clear user instructions and procedures.
Ability to work independently or with a team in a fast-paced, agile environment, supporting remote, on-site, and hybrid users.

Nice To Haves

General familiarity with Microsoft SCCM, scripting languages (PowerShell, Python, etc.), or professional certifications such as ITIL Foundations or CompTIA A+.

Responsibilities

Respond to, track, and resolve IT requests via our ticketing systems (e.g., ServiceNow, Zendesk), ensuring timely communication and remediation.
Diagnose and resolve issues with Windows and macOS devices, computer peripherals, and basic network connectivity.
Administer user accounts, including employee onboarding and offboarding, password resets, and utilizing identity management products like MS Active Directory, Okta, and Google Admin.
Configure, deploy, and maintain computer systems and laptops, utilizing Mobile Device Management (MDM) applications and managing inventory tracking.
Install and support security products such as endpoint and anti-virus/malware protection, and assist with VOIP phone system troubleshooting.
Document solutions in ServiceNow and create Wikis or How-To guides to improve self-service resources and reduce repeat incidents for employees.
Coordinate support across teams, partner with cross-functional IT groups, and work with software and hardware vendors to resolve complex issues.
Provide break-fix support and maintain AV and conference room technologies, including TVs, Apple TV, Mac Mini, and Crestron.