IT,IT Support Specialist

CCGA•Winnipeg, MB

3d•CA$60,000 - CA$70,000•Onsite

About The Position

At CCGA, technology enables our people to deliver exceptional service to Canadian canola farmers. As our IT Support Specialist, you'll provide responsive end-user support, manage workplace technology, and help improve the delivery of IT services across the organization.

Requirements

Diploma, degree, or equivalent experience in Information Technology, Computer Science, or a related field.
Minimum 2 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing.
Experience supporting Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Active Directory/Entra ID, Windows, macOS, and Microsoft Intune/Endpoint Manager.
Experience using IT ticketing systems, providing remote support, and troubleshooting end-user devices, applications, printers, peripherals, and meeting room technology.
Strong analytical, customer service, communication, organizational, and documentation skills, with the ability to manage competing priorities.
Ability to lift up to 50 lbs and perform physical IT support tasks.

Nice To Haves

CompTIA A+, Network+, Azure Fundamentals, ITIL, or other relevant IT certifications.
Experience with Intune/MDM, onboarding and offboarding, AV/meeting room technology, process improvements, or end-user training and documentation.

Responsibilities

Provide Level 1 and Level 2 IT support, managing incidents and service requests from first contact through resolution.
Support Microsoft 365, Active Directory/Entra ID, Windows, macOS, printers, meeting room technology, and audio-visual equipment.
Deploy, configure, and support end-user devices using Microsoft Intune / Endpoint Manager while maintaining device security and compliance.
Coordinate IT onboarding and offboarding, including device preparation and user account provisioning.
Maintain hardware and software asset records and support lifecycle management.
Troubleshoot end-user technology issues, escalating infrastructure-related issues when required.
Develop and maintain documentation, knowledge articles, and SOPs while identifying opportunities to improve service delivery and the end-user experience.